why my conversations are reducted on transcript?

[inland vale]

AI-generated Answer for arxvz

If your conversations are missing parts in the transcript or audio recordings, it could be due to technical issues. For example, the transcript might include all the conversation, but the audio recording may not play back certain sections. Additionally, tool calls that should have been invoked during the conversation might not appear in the transcript, making troubleshooting difficult.

To investigate further, it would be helpful to know whether you're using the API or the web interface for your conversational AI. You can also check the conversation history in the Conversational AI History to see if the issue persists.

If the problem continues, I recommend reaching out to the customer support team for assistance.

[sage vale]

the problem presists to all real calls

[inland vale]

AI-generated Answer for arxvz

I don’t have specific information about transcript reductions or issues with real calls based on the provided context. Could you clarify your question or provide more details about the issue you're experiencing? If this is related to ElevenLabs services, you might want to check your account settings or contact the customer support team directly for assistance.

[sage vale]

Since going live with my voice agent, I’ve noticed that transcripts are no longer appearing as expected. For example, the conversation with ID conv_01jzw40w02ffctgensw275a1m1 shows no transcript, even though the call was successful and LLM credits were used.

For context, I’m using Twilio for telephony and n8n for automation. Everything was functioning previously, but this issue has appeared after deployment.

I’d really appreciate it if you could look into this and help me resolve the problem.