#Is there a limit of simultaneous calls in a conversational ai ?

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ancient questBOT
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AI-generated Answer for swarek.eth

Yes, there are limits on simultaneous calls (also referred to as concurrent calls) for Conversational AI in ElevenLabs. The number of concurrent calls you can make depends on your subscription plan:

  1. For the Creator plan, the concurrency limit is 5 concurrent users.

  2. For the Business plan, the concurrency limit is 30 concurrent Conversational AI requests.

It's important to note that these limits apply across all agents on your account, not per individual agent. The system is designed to handle multiple concurrent users, but performance may vary based on the complexity of the conversations and your specific use case.

If you require a higher number of concurrent requests than what's offered in the standard subscription plans, you may need to reach out to the ElevenLabs Enterprise Department. They can discuss tailored solutions that might better meet your specific requirements for higher concurrency limits.

latent sentinel
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What happen when there are too many ?

ancient questBOT
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AI-generated Answer for swarek.eth

Yes, there are limits on simultaneous calls for Conversational AI, and these limits vary based on your subscription plan.

For the Creator plan, the concurrency limit is 5 simultaneous users. The Pro tier allows for 10 concurrent calls.

When it comes to non-enterprise users, there are some additional restrictions:

  • A limit of 5 files
  • File size up to 20MB
  • A total character count of 300,000 for customization

It's important to note that while the platform can handle multiple concurrent users, performance may vary depending on the complexity of the conversations and the specific use case.

If you exceed the concurrent call limit for your plan, new calls would likely be queued or rejected until resources become available. However, the exact behavior when the limit is reached isn't explicitly stated in the provided information.

For enterprise users or those with specific needs, it may be possible to request increased limits. If you find that your current limits are causing bottlenecks in your operations, you might want to consider upgrading your plan or reaching out to the support team to discuss your requirements.

Remember that the Conversational AI feature is relatively new, and you may occasionally encounter issues. If you experience any problems, especially during important use cases like presentations, the support team is available to assist you promptly.

latent sentinel
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The limit of 10 concurrent calls in the pro tier is per agent or per elevenlabs account ?