#Hi, Looks like there is issue with webhook calls. I'm using Conv Agent to capture customer info. Wh

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royal umbraBOT
#
AI-generated Answer for vishalrai_16399

If you're experiencing issues with webhook calls not being triggered or logged, here are a few steps you can take to troubleshoot:

  1. Webhook Configuration: Double-check that your webhook is correctly configured in the Conversational AI settings. Ensure it's enabled and associated with the correct agent.

  2. Webhook URL Validation: Verify that the webhook URL is correctly entered without any typos or formatting issues.

  3. Server Logs: Check your server logs for any incoming requests around the time the tool is called. If there are no logs, it might indicate that the webhook wasn't triggered or the request didn't reach your server.

  4. Webhook Endpoint: Ensure that your webhook endpoint is set up to return a 200 status code, which indicates successful receipt of the request.

  5. HMAC Authentication: If applicable, ensure that your server is capable of receiving and processing requests even if HMAC validation is disabled.

If these steps don't resolve the issue, it might be helpful to provide more details or screenshots of your configuration for further assistance.

autumn plinth
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Yes, I did doubled checked everything. I mentioned that while using API to simulate the conversation it's returning the "Tools called" as true and I can also see the JSON format is correct. However I'm not seeing any request in both my server or webhook.site page.

royal umbraBOT
#
AI-generated Answer for vishalrai_16399

It seems like you've already verified the JSON format and the "Tools called" status. Here are a few additional steps you might consider to troubleshoot the issue:

  1. Webhook Configuration: Ensure that the webhook is correctly configured in your settings. Double-check the URL for any typos or formatting issues.

  2. Server Logs: Check your server logs for any incoming requests around the time you expect the webhook to be triggered. This can help determine if the request is reaching your server.

  3. Webhook Endpoint: Make sure your webhook endpoint is set up to return a 200 status code quickly upon receiving the request. This is crucial for successful delivery.

  4. Event Subscription: Verify that the webhook is subscribed to the correct events that you expect to trigger it.

  5. Authentication: If you are using any authentication method like HMAC, ensure that the secret keys match and are correctly implemented.

If you've gone through these steps and the issue persists, it might be helpful to reach out to the support team for further investigation. They can provide more detailed assistance and check if there are any known issues affecting webhook delivery.

autumn plinth
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can I check the webhook response based on requestID of the tools?

royal umbraBOT
#
AI-generated Answer for vishalrai_16399

To check the webhook response based on the request ID of the tools, you can look for the request ID in the response headers. This ID can help you reference previous requests and track the webhook responses. If you have access to the logs or any tracking system, you can use this request ID to find the specific webhook call and its response.

If you continue to experience issues with the webhook not appearing in your logs, it might be helpful to verify the configuration settings or consult with your technical team to ensure everything is set up correctly. If the problem persists, reaching out to customer support with detailed information about your setup might provide further assistance.

autumn plinth
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I mean this is the response while simulating the conversation. Is there any API which I can use to check the response of this request ID

"tool_results": [
{
"type": "webhook",
"request_id": "captureCustomer_7cc5ffb56e18441da285a0c1443cdd69",
"tool_name": "captureCustomer",
"result_value": "Tool Called.",
"is_error": false,
"tool_has_been_called": true,
"tool_latency_secs": 0
}
],