#is there an issue with elevenlabs api on voice agents? calls doesn't go rhru

1 messages · Page 1 of 1 (latest)

midnight anchorBOT
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AI-generated Answer for e_servigon

I don’t have specific information about current issues with the ElevenLabs API or voice agents. If you're experiencing problems with calls not going through, I recommend checking the API References to ensure your implementation is correct. Additionally, you can verify your setup and logs for any errors.

If the issue persists, please contact the ElevenLabs support team directly by submitting a ticket through the Help Center. They can assist you further with troubleshooting.

cloud pollen
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calls doesn't seem to work from genesys + elevenlabs, trying to connect and the call doens't go thru but elevanlbs says it is still ongoing but no time is running..

midnight anchorBOT
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AI-generated Answer for e_servigon

From the information available, it seems like the issue might be related to the integration setup between ElevenLabs and your platform (in this case, Genesys). If ElevenLabs indicates that the call is ongoing but no time is running, it could suggest a problem with how the data is being transmitted or received between the systems.

Here are a few steps you can take to troubleshoot:

  1. Check API Integration: Ensure that the API key is correctly configured and that the integration logic is properly implemented. You can refer to the API documentation for guidance.

  2. Review Logs: If possible, enable detailed logging on both the Genesys and ElevenLabs sides. This can help identify where the issue might be occurring (e.g., data not being sent back to Genesys).

  3. Test with Another Setup: If you have access to another platform or setup, try testing the integration there to rule out platform-specific issues.

  4. Contact Genesys Support: Since the issue involves Genesys, their support team might be able to provide insights into whether the problem lies on their end.

If the issue persists, you may also want to reach out to ElevenLabs support for further assistance.

cloud pollen
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how to enable detail logging in elevenlabs?