redirect url is not working in custom tools in conversation ai | ElevenLabs | Page 1

iron solarBOT Jul 9, 2025, 4:04 AM

#

AI-generated Answer for pruthvi_r

If the redirect URL in your custom tools for Conversational AI is not working, here are some steps to troubleshoot the issue:

Check URL Configuration: Ensure that the redirect URL is correctly configured and accessible. Verify that the URL is active and does not have any typos or errors.
Compatibility with OpenAI SDK: If you're using a custom LLM, the URL must be compatible with the OpenAI SDK. This includes supporting specific requirements like the chat/completions endpoint and additional features such as parallel_tool_calls.
Authorization Headers: Ensure that the necessary authorization headers, such as API keys or secrets, are included in the request. Missing headers can cause the URL to fail.
Test the URL: Use tools like cURL or Postman to test the URL independently. Confirm that it responds as expected and handles requests properly.
Check Logs: If the issue persists, review the logs for the specific conversation or tool execution. This can help identify any errors or issues with the request or response.
Simplify Prompts: If the tool is executing but not reflecting in the call history, consider simplifying the system prompt by removing redundancies, such as unnecessary /n instances or tool references already covered in the tool description.

If these steps do not resolve the issue, you may need to provide additional details, such as the tool name, conversation ID, or a screen recording of the issue, to further investigate.

edgy wedge Jul 9, 2025, 4:05 AM

#

i am sing the conversational ai

iron solarBOT Jul 9, 2025, 4:05 AM

#

AI-generated Answer for pruthvi_r

If the redirect URL in your custom tools within Conversational AI is not working, here are a few steps you can take to troubleshoot the issue:

Check the Tool Configuration: Ensure that the redirect URL is correctly set up in the tool's configuration. Double-check for any typos or formatting issues in the URL.
Validate the URL: Make sure the redirect URL is accessible and functioning as expected outside of the Conversational AI system. Test it in a browser to confirm.
Inspect the Webhook Setup: If the redirect URL is part of a webhook, ensure that the webhook is correctly configured and that the server handling the webhook is operational.
Review the Logs: Check the call history or logs for the tool to see if there are any errors or issues being reported. If the tool is running successfully but the redirect is not working, there may be a problem with how the tool is handling the redirect.
Simplify the Prompt: If the tool is not reflecting in the call history or behaving unexpectedly, consider simplifying the system prompt. For example:
- Remove any unnecessary line breaks (/n).
- Avoid including redundant references to tool prompts in the system prompt.
Provide More Details: If the issue persists, share the tool name and any associated conversation IDs with the support team. This will help them investigate further.

If none of these steps resolve the issue, you may need to reach out to the support team for additional assistance.

edgy wedge Jul 9, 2025, 4:07 AM

#

should it be a webhook tool or client tool

iron solarBOT Jul 9, 2025, 4:07 AM

#

AI-generated Answer for pruthvi_r

If you're using the "Custom Tools" feature in Conversational AI, the type of tool you should use depends on your specific use case:

Webhook Tool: Use this if you want the AI agent to send data to your server during the conversation. The webhook tool allows the agent to make HTTP requests to your server, which can then process the data and return a response. This is ideal for server-side operations or when you need to interact with external APIs.
Client Tool: Use this if the action needs to be performed on the client side, such as triggering a function in your application or interacting with the user's browser.

If your redirect URL is not working, ensure the following:

The URL is accessible and responds correctly to the requests made by the AI agent.
The server handling the webhook is configured to accept and process the incoming requests.
The tool is set up correctly in the Conversational AI settings, with the proper method (GET/POST) and headers if required.

If the issue persists, you may need to debug the server logs or test the URL independently to ensure it is functioning as expected.

edgy wedge Jul 9, 2025, 4:24 AM

#

how to have the system prompt for it to redirect well

iron solarBOT Jul 9, 2025, 4:24 AM

#

AI-generated Answer for pruthvi_r

To ensure proper redirection in your custom tools within the Conversational AI system, you need to configure the tool correctly and structure the system prompt appropriately. Here's some guidance:

Webhook Tool vs. Client Tool:
- If the redirection involves external APIs or services, you should use a webhook tool. Webhooks allow the Conversational AI to interact with external systems by sending HTTP requests and processing the responses.
- A client tool is typically used for actions that are handled locally within the client environment.
System Prompt Configuration:
- Ensure the system prompt is concise and does not include unnecessary redundancies. For example:
  - Remove any instances of /n in the prompt.
  - Avoid duplicating tool descriptions in the system prompt, as the tool's configuration already includes this information.
- Clearly define the logic for redirection in the system prompt, specifying the conditions under which the tool should execute.
Debugging Redirection Issues:
- Verify that the tool is configured correctly, including the URL and any required parameters.
- Check the call history to ensure the tool is being executed as expected. If the tool runs successfully but does not reflect in the call history, there may be an issue with the setup or logging.
Testing and Logs:
- Test the tool with a specific conversation ID and share the tool name and conversation ID with your development team to pull logs for debugging.
- Ensure the external service or API being redirected to is functioning correctly and returning the expected responses.

If you need further assistance with debugging or configuring the tool, providing more details about the tool setup and the specific issue will help narrow down the problem.

edgy wedge Jul 9, 2025, 4:30 AM

#

what should i haive in client tool

iron solarBOT Jul 9, 2025, 4:30 AM

#

AI-generated Answer for pruthvi_r

The content provided does not include specific details about redirect URLs, webhook tools, client tools, or system prompts for redirection in a conversational AI setup. Unfortunately, I cannot provide guidance on this topic based on the available information.

If you can provide more details or clarify your question, I’ll do my best to assist! Alternatively, you may want to consult the documentation or support resources for the conversational AI platform you are using.

edgy wedge Jul 9, 2025, 4:31 AM

#

🛠️ Tools

go_to_agency_site

Description: Redirects user to The Hubverse agency website.
Identifier: go_to_agency_site
Parameters:
- url: (String) The full link to the Hubverse agency homepage. Always use "https://thehubverse.com"

send_gmail_to_growth

Description: Opens Gmail pre-filled to email growth@thehubverse.com
Identifier: send_gmail_to_growth
Parameters:
- url: (String) Always return "https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com"

iron solarBOT Jul 9, 2025, 4:31 AM

#

AI-generated Answer for pruthvi_r

To ensure proper redirection in your Conversational AI setup, here are some key points to consider for both webhook tools and client tools:

Webhook Tool vs. Client Tool

Webhook Tool: Use this if the redirection logic or URL generation requires server-side processing or dynamic data retrieval. The webhook will handle the logic and return the appropriate URL to the client.
Client Tool: Use this if the redirection is straightforward and the URL is static or predefined, as in your examples.

System Prompt for Redirection

To ensure the system redirects correctly, the system prompt should clearly instruct the AI to use the appropriate tool and provide the required parameters. For example:

For go_to_agency_site: "Redirect the user to the Hubverse agency website using the go_to_agency_site tool."
For send_gmail_to_growth: "Open Gmail pre-filled to email growth@thehubverse.com using the send_gmail_to_growth tool."

Client Tool Setup

Based on your examples, here’s how the client tools should be structured:

Tool: `go_to_agency_site`

Description: Redirects the user to the Hubverse agency website.
Parameters:
- url: "https://thehubverse.com"

Tool: `send_gmail_to_growth`

Description: Opens Gmail pre-filled to email growth@thehubverse.com.
Parameters:
- url: "https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com"

Testing the Redirection

Ensure the tools are correctly defined in your Conversational AI setup.
Test the tools by triggering them in a conversation to verify that the redirection works as expected.
If the redirection fails, check for:
- Typos in the URLs.
- Proper tool invocation in the system prompt.
- Any restrictions or blockers in the browser or application.

If you still face issues, it might be helpful to provide more details about the error or behavior you're encountering.

edgy wedge Jul 9, 2025, 4:38 AM

#

value type

iron solarBOT Jul 9, 2025, 4:38 AM

#

AI-generated Answer for pruthvi_r

For tools in Conversational AI, the value type for parameters like url should be a string. This ensures the tool can correctly interpret and use the provided URL for redirection or other actions.

For example:

For go_to_agency_site, the url parameter should always be "https://thehubverse.com".
For send_gmail_to_growth, the url parameter should always be "https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com".

Make sure the tool is configured to accept these values as strings and that the system prompt or agent logic correctly references the tool identifier and its parameters. If the redirection isn't working, verify that:

The tool is properly registered in your agent configuration.
The url parameter is passed correctly as a string.
The client or webhook tool is set up to handle the redirection logic appropriately.

edgy wedge Jul 9, 2025, 4:40 AM

#

llm prompt , dynamic variable or constant

iron solarBOT Jul 9, 2025, 4:40 AM

#

AI-generated Answer for pruthvi_r

For the tools you’ve described, the value type for the url parameter depends on how you intend to use it:

Constant:
If the url is always the same (e.g., "https://thehubverse.com" or "https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com"), you should set the value type as constant. This ensures the tool always uses the predefined URL without requiring dynamic input.
Dynamic Variable:
If the url needs to change based on user input or other conditions, you would use a dynamic variable. For example, if the URL is constructed based on user-provided data or context, this would be the appropriate choice.
LLM Prompt:
This is less common for URLs, but if the url is generated or modified based on reasoning or output from the language model, you could use an LLM prompt. This might be useful if the system needs to decide between multiple URLs or generate a custom one dynamically.

Recommendation for Your Case:

For go_to_agency_site, the url should be a constant since it always points to "https://thehubverse.com".
For send_gmail_to_growth, the url should also be a constant since it always points to the Gmail link with the pre-filled email address.

This setup ensures the tools work consistently without requiring additional logic.

edgy wedge Jul 9, 2025, 4:41 AM

#

any changes in the system prompt

iron solarBOT Jul 9, 2025, 4:41 AM

#

AI-generated Answer for pruthvi_r

To ensure proper redirection in your Conversational AI setup, here are some guidelines for configuring tools and the system prompt:

1. Value Type for Parameters

For the url parameter in both tools (go_to_agency_site and send_gmail_to_growth), the value type should be set as constant since the URLs are fixed and do not change dynamically.

2. System Prompt Adjustments

Ensure the system prompt is concise and avoids redundancies. For example:
- Remove unnecessary /n or redundant tool descriptions.
- Clearly define the purpose of the tools and their expected behavior.

Example system prompt snippet:

The assistant can use tools to perform specific actions. For redirection, use the `go_to_agency_site` tool with the constant URL "https://thehubverse.com". For sending an email, use the `send_gmail_to_growth` tool with the constant URL "https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com".

3. Webhook Tool vs. Client Tool

Use a client tool for redirection since the action involves opening a URL directly in the user's browser. Webhook tools are typically used for server-side operations or API calls.

4. Testing and Debugging

If redirection is not working, verify:
- The tool identifiers (go_to_agency_site and send_gmail_to_growth) are correctly referenced in the system prompt.
- The URLs are correctly formatted and accessible.
- The client tool is properly configured to handle redirection.

If you encounter further issues, providing specific error messages or behavior details can help narrow down the problem.

edgy wedge Jul 9, 2025, 4:49 AM

#

convai-widget-embed:38 Client tool with name go_to_agency_site is not defined on client
Object
clientToolName
:
"go_to_agency_site"
[[Prototype]]
:
Object
constructor
:
ƒ Object()
hasOwnProperty
:
ƒ hasOwnProperty()
isPrototypeOf
:
ƒ isPrototypeOf()
propertyIsEnumerable
:
ƒ propertyIsEnumerable()
toLocaleString
:
ƒ toLocaleString()
toString
:
ƒ toString()
valueOf
:
ƒ valueOf()
defineGetter
:
ƒ defineGetter()
defineSetter
:
ƒ defineSetter()
lookupGetter
:
ƒ lookupGetter()
lookupSetter
:
ƒ lookupSetter()
proto
:
(...)
get proto
:
ƒ proto()
set proto
:
ƒ proto()

iron solarBOT Jul 9, 2025, 4:49 AM

#

AI-generated Answer for pruthvi_r

The error message indicates that the client tool go_to_agency_site is not defined on the client side. Here’s how you can troubleshoot and resolve this issue:

1. Ensure the Client Tool is Properly Defined

Verify that the client tool go_to_agency_site is registered and defined in your client-side configuration. The client must recognize this tool for it to work.
Check the tool's identifier (go_to_agency_site) and ensure it matches exactly in both the system prompt and the client-side implementation.

2. Value Type

For the url parameter, use a constant value since the URL is fixed ("https://thehubverse.com"). Ensure this is explicitly defined in the tool configuration.

3. System Prompt

If you are using a system prompt to define tools, ensure the tool is included in the prompt with the correct identifier and parameters. For example:

Tool: go_to_agency_site
Description: Redirects user to The Hubverse agency website.
Parameters:
  - url: (String) The full link to the Hubverse agency homepage. Always use "https://thehubverse.com"

4. Client-Side Integration

Ensure the client-side code is set up to handle the go_to_agency_site tool. For example:

const tools = {
  go_to_agency_site: (params) => {
    window.location.href = params.url;
  },
};

5. Dynamic Variable or Constant

Since the url is fixed, it should be a constant. If you need to pass dynamic values, ensure the system prompt or client-side code can handle dynamic variables.

6. Debugging Steps

Check the browser console for additional errors.
Verify that the client-side script is loading correctly and that the tool is included in the client configuration.
Use console.log to debug whether the tool is being called with the correct parameters.

7. Testing

Test the tool independently to ensure it redirects to the correct URL.
If the issue persists, confirm that the client-side environment supports the tool's functionality.

If you continue to face issues, you may need to consult your development team to ensure the client-side implementation aligns with the system prompt and tool definitions.

edgy wedge Jul 9, 2025, 4:52 AM

#

tool id GMa0m4um3OKFuo7gZaGX

iron solarBOT Jul 9, 2025, 4:52 AM

#

AI-generated Answer for pruthvi_r

It seems like the issue you're encountering is related to the client tool go_to_agency_site not being properly defined or registered in your system. Here are some steps to troubleshoot and resolve the issue:

1. Verify Tool Registration

Ensure that the tool go_to_agency_site is correctly registered in your system. The error indicates that the client tool with this name is not defined, so double-check the tool's configuration.

2. Check Tool Identifier

Confirm that the tool's identifier matches exactly with what is being referenced in your code or system. For example, the identifier should be go_to_agency_site and not something else.

3. Tool ID

If the tool ID GMa0m4um3OKFuo7gZaGX is being used, ensure that it is correctly mapped to the go_to_agency_site tool in your backend or configuration.

4. Value Type

For the url parameter, it should be a constant since the URL is predefined as "https://thehubverse.com". Ensure that this is correctly set in your tool configuration.

5. System Prompt

If you're using a system prompt to define or initialize tools, ensure that the prompt includes the correct tool definitions. For example:

{
  "tools": [
    {
      "name": "go_to_agency_site",
      "description": "Redirects user to The Hubverse agency website.",
      "parameters": {
        "url": "https://thehubverse.com"
      }
    }
  ]
}

6. Dynamic Variables vs Constants

If the url parameter is always the same, it should be a constant. If it needs to change dynamically, ensure that the system is set up to pass the correct dynamic variable.

7. Client-Side Integration

Ensure that the client-side code (e.g., convai-widget-embed) is properly configured to recognize the tool. If the tool is not defined on the client, you may need to update the client-side configuration to include it.

8. Debugging

Use debugging tools to inspect the client-side and server-side logs. Look for any discrepancies in how the tool is being referenced or initialized.

If the issue persists, you may need to provide more details about your setup or consult your development team to ensure proper integration.

edgy wedge Jul 9, 2025, 4:55 AM

#

in webflow i am pasting the custom code

iron solarBOT Jul 9, 2025, 4:55 AM

#

AI-generated Answer for pruthvi_r

It seems like you're encountering an issue with defining and using a client tool (go_to_agency_site) in your conversational AI setup. Here's a breakdown of what might be going wrong and how to address it:

1. Client Tool Not Defined

The error message indicates that the client tool go_to_agency_site is not defined on the client. This means the tool hasn't been properly registered or initialized in your system.

Steps to Fix:

Check Tool Registration: Ensure that the tool go_to_agency_site is correctly defined in your client-side configuration. The tool ID (GMa0m4um3OKFuo7gZaGX) should match the one used in your backend or system prompt.
Verify Tool Identifier: Double-check that the tool identifier (go_to_agency_site) is consistent across your system prompt, client-side code, and any backend logic.

2. Value Type for Parameters

For the url parameter in your tools, you should use constant values since the URLs are fixed and do not require dynamic generation.

Example:

For go_to_agency_site, the url should always be "https://thehubverse.com".
For send_gmail_to_growth, the url should always be "https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com".

3. System Prompt Updates

Ensure your system prompt includes the correct tool definitions. For example:

🛠️ Tools

`go_to_agency_site`
- **Description:** Redirects user to The Hubverse agency website.
- **Identifier:** `go_to_agency_site`
- **Parameters:**
  - `url`: *(String)* The full link to the Hubverse agency homepage. Always use `"https://thehubverse.com"`

`send_gmail_to_growth`
- **Description:** Opens Gmail pre-filled to email `growth@thehubverse.com`
- **Identifier:** `send_gmail_to_growth`
- **Parameters:**
  - `url`: *(String)* Always return `"https://mail.google.com/mail/?view=cm&fs=1&to=growth@thehubverse.com"`

4. Embedding Custom Code in Webflow

If you're pasting custom code in Webflow, ensure the following:

Correct Placement: Place the code in the appropriate section (e.g., <head> or <body>).
Tool Initialization: Verify that the client tool is initialized properly in the embedded code.
Dependencies: Ensure all required scripts or SDKs are loaded before the tool is called.

5. Debugging Tips

Check Console Logs: Use browser developer tools to inspect errors and ensure the tool is being called correctly.
Verify Tool ID: Ensure the tool ID (GMa0m4um3OKFuo7gZaGX) is correctly linked to the go_to_agency_site tool.
Test in Isolation: Try using the tool in a minimal setup to isolate the issue.

If the issue persists, you may need to revisit your client-side configuration or consult the documentation for your conversational AI platform.

edgy wedge Jul 9, 2025, 11:44 AM

#

GMa0m4um3OKFuo7gZaGX tool id

#redirect url is not working in custom tools in conversation ai

Webhook Tool vs. Client Tool

System Prompt for Redirection

Client Tool Setup

Tool: go_to_agency_site

Tool: send_gmail_to_growth

Testing the Redirection

Recommendation for Your Case:

1. Value Type for Parameters

2. System Prompt Adjustments

3. Webhook Tool vs. Client Tool

4. Testing and Debugging

1. Ensure the Client Tool is Properly Defined

2. Value Type

3. System Prompt

4. Client-Side Integration

5. Dynamic Variable or Constant

6. Debugging Steps

7. Testing

1. Verify Tool Registration

2. Check Tool Identifier

3. Tool ID

4. Value Type

5. System Prompt

6. Dynamic Variables vs Constants

7. Client-Side Integration

8. Debugging

1. Client Tool Not Defined

Steps to Fix:

2. Value Type for Parameters

Example:

3. System Prompt Updates

4. Embedding Custom Code in Webflow

5. Debugging Tips

Tool: `go_to_agency_site`

Tool: `send_gmail_to_growth`