#guys this is what issue i am having with elevenlabs i was using the phone numbers from SIP trunk in

1 messages · Page 1 of 1 (latest)

solemn hollowBOT
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AI-generated Answer for nohonorkaiser

I cannot raise a ticket on your behalf, but I recommend reaching out to ElevenLabs support directly for assistance. You can submit a ticket through their Help Center.

When submitting your ticket, include the following details to help expedite the resolution:

  1. A clear description of the issue, including the error message you received (Ping failed elevenlabs_astra with code 503).
  2. The date and time the issue occurred.
  3. Confirmation of your SIP trunk setup, such as:
    • Whether SIP traffic is allowed on the required ports (5060 for UDP/TCP or 5061 for TLS).
    • Whether the hostname/IP address is correctly configured and reachable.
    • Whether the system supports 48kHz audio, as required for ElevenLabs' SIP deployment.
  4. Any additional logs or screenshots that might help diagnose the issue.

This information will help the support team investigate and resolve the problem more efficiently.

solemn bridge
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wait is this an issue because i was in the free plan?