#I Have a real problem, Every time i try to use the app it just wont let me and there is a message o

1 messages · Page 1 of 1 (latest)

wraith bloomBOT
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AI-generated Answer for nikan_gamer

It sounds like your account or access has been flagged due to unusual activity, which can happen for several reasons, even if you’re not intentionally violating any rules. This limitation is in place to prevent misuse of the free tier, such as creating multiple accounts. Here are some possible reasons and solutions:

  1. VPN Usage: If you’ve used a VPN, it’s possible that the IP address you were assigned is shared with others who may have accounts, triggering the system. Try disabling the VPN and using a unique, stable IP address.

  2. Shared IP Address: If you’re on a network where multiple people (e.g., in your household, school, or office) have accounts, this could also flag the system. Similarly, mobile networks that assign temporary IPs from a shared pool can cause this issue.

  3. Solutions:

    • Upgrade to a Paid Subscription: All paid subscriptions, starting at $5 for the Starter tier, are immune to this restriction. This is the most straightforward way to resolve the issue and gain additional features.
    • Use a Unique IP Address: If you can access the app from a different network or ensure your IP address hasn’t been flagged, this might resolve the issue.

Unfortunately, once an account is flagged, there’s no way to reverse it on the free tier. If you need further assistance, you can reach out to the support team directly through the ticket form.

ruby bay
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But it wont let me to upgrade my plan

wraith bloomBOT
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AI-generated Answer for nikan_gamer

If you're experiencing issues with upgrading your plan, here are some steps you can try to resolve the problem:

  1. Clear Cache and Cookies: On a Windows PC, you can clear the cache by pressing Ctrl+F5. Clearing cookies may also help. If you're using a mobile device, follow the relevant steps for your browser.

  2. Wait and Retry: Sometimes, errors resolve themselves after a short period. Wait an hour or two and try again.

  3. Check Your Payment Method: If you're encountering payment-related issues, it could be due to your bank declining the transaction. Contact your bank to ensure the payment can go through.

  4. Ensure You're Logged Into the Correct Account: Double-check that you're using the correct account associated with your subscription.

If none of these steps resolve the issue, or if the app is blocking you due to VPN usage, you may need further assistance. Please reach out to our customer support team directly by submitting a ticket through our Help Center. They can investigate the issue and provide a solution.

ruby bay
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Thanks for the assist