Unable to Access Call/Conversation Logs – WebSocket Close Error with Twilio Integration

[wispy pelican]

I’m having an issue with my telephony integration (using Twilio + ElevenLabs conversational AI). When a call comes in, it fails almost instantly, and I get a “WebSocket Close Error” on the Twilio side. In the ElevenLabs dashboard, I can’t access any call or conversation logs—when I try the Conversations tab, I just get a “Page not found” message. There are also no logs under Integrations.

Questions:

How can I access detailed call logs, error logs, or server-side info for debugging?

Is this feature available on my account/tier?

Any advice on resolving the WebSocket Close Error between Twilio and ElevenLabs?

Thanks in advance!

[fringe meadow]

We are experiencing the same issue. We had all agents operative and suddenly this error started.

[wispy pelican]

its seem to be back up on my end?

[fringe meadow]

hopefully ours fix soon then 😄