#I've installed the newly released ElevenLabs app on Android and as I've 2fa enabled on my account,

1 messages · Page 1 of 1 (latest)

vital zodiacBOT
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AI-generated Answer for ionizermik

The error you're encountering during the Two-Factor Authentication (2FA) process may be related to regional SMS issues or other technical challenges. Here are some steps you can try:

  1. Check Internet Connection: Ensure your device has a stable internet connection, as the error message suggests.

  2. Clear Cache and Data: Go to your phone's settings, navigate to the ElevenLabs app, and clear its cache and data. Then, try logging in again.

  3. Use Incognito Mode: If the app continues to show the error, try logging in via the ElevenLabs website using an incognito/private browsing window.

  4. Alternative Login Method: If SMS-based 2FA is causing issues, consider switching to an authenticator app for 2FA if supported. Alternatively, you can try logging in with email verification.

  5. Regional SMS Issues: If you're located in a region where SMS delivery might be restricted, this could be the cause. Unfortunately, resolving this may require assistance from the ElevenLabs technical team.

If none of these steps work, I recommend reaching out to the ElevenLabs support team directly for further assistance. You can submit a ticket through the Help Center to escalate the issue.

kindred bolt
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The 2FA works perfectly fine for web login but, in Android app that's the error message I get