#I've installed the newly released ElevenLabs app on Android and as I've 2fa enabled on my account,
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The error you're encountering during the Two-Factor Authentication (2FA) process may be related to regional SMS issues or other technical challenges. Here are some steps you can try:
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Check Internet Connection: Ensure your device has a stable internet connection, as the error message suggests.
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Clear Cache and Data: Go to your phone's settings, navigate to the ElevenLabs app, and clear its cache and data. Then, try logging in again.
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Use Incognito Mode: If the app continues to show the error, try logging in via the ElevenLabs website using an incognito/private browsing window.
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Alternative Login Method: If SMS-based 2FA is causing issues, consider switching to an authenticator app for 2FA if supported. Alternatively, you can try logging in with email verification.
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Regional SMS Issues: If you're located in a region where SMS delivery might be restricted, this could be the cause. Unfortunately, resolving this may require assistance from the ElevenLabs technical team.
If none of these steps work, I recommend reaching out to the ElevenLabs support team directly for further assistance. You can submit a ticket through the Help Center to escalate the issue.
The 2FA works perfectly fine for web login but, in Android app that's the error message I get