#<@1151984844398669834> I have a "Unusual Activity Detected" and can't use the platform. I changed m

1 messages · Page 1 of 1 (latest)

tough egretBOT
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AI-generated Answer for johnny16

The "Unusual Activity Detected" message is a limitation applied to free-tier accounts to prevent misuse, such as creating multiple accounts. This issue can occur for several reasons, including:

  1. Shared IP Address: If you're using a VPN, mobile network, or shared WiFi, your IP address might overlap with someone else's account.
  2. Multiple Accounts: If multiple accounts have been created from the same IP, even unintentionally, it could trigger this flag.

Unfortunately, once an account is flagged, it cannot be unflagged. However, there are two ways to resolve this:

  • Upgrade to a Paid Subscription: Paid plans, starting at $5 for the Starter tier, are immune to this issue and offer additional features. You can explore subscription options on the Subscription Page.
  • Use a Unique IP Address: Ensure you're using an IP address that hasn't been flagged by the system. Avoid VPNs or shared networks.

Regarding the mobile app issue, a blank page could indicate a browser or device compatibility problem. Try the following steps:

  • Clear your browser cache and cookies.
  • Use a different browser or device.
  • Ensure your internet connection is stable.

If the issue persists, please contact the support team directly through the Ticket Form for further assistance.

tulip helm
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When I use my phone it works. Idk why