‼ Caller ID shows as a wrong number on | ElevenLabs | Page 1

tiny marsh May 30, 2025, 8:20 AM

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📞 3CX Call with Forwarding via ElevenLabs SIP

🔹 Inbound Call
📥 Caller Number: +9715******804
🌐 Inbound Trunk: Twilio (+4474******804)
🎯 Routed to Queue: ElevenLabs (8000)
➡️ Status: Redirected
🕓 Duration: 00:00
💬 Note: No destination available – call was forwarded to an external number

🔹 Outbound Call (Forwarded)
📤 Outbound Caller ID: +9715******804
📞 Destination Number: +9715******188
📊 Dialed (internal format): (93971******188)
📡 Outbound Rule: ElevenLabs Outbound
🛠️ SIP Trunk: ElevenLabs SIP
🕐 Answer Time: 00:01 sec
⏱️ Total Duration: 00:05 sec
✅ Call Ended by: +9715******804

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As a result, I can not correctly use variables in customer dialogue.

For example: Our manager will call you back on your phone number {{system__caller_id}}

violet oriole May 30, 2025, 10:00 AM

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have a conversation id i can take a look at?

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will get this sorted

tiny marsh May 30, 2025, 10:10 AM

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Example Call SID: SCL_cggE6HKM2Yka

tiny marsh Jun 2, 2025, 6:07 AM

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Hey everyone, do you have any ideas? If you’d like, I can write an article for your SIP-trunk documentation section, "How to set up 3CX to work with ElevenLabs." However, first, I need to address this issue.

tiny marsh Jun 2, 2025, 11:44 AM

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@violet oriole ✌🏻

#‼ Caller ID shows as a wrong number on