#Does the conversational AI allow for periods of silence where the agent doesn't talk? For example,
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Yes, the conversational AI can allow for periods silence, but there are limitations. The "Turn timeout" parameter in the advanced settings is designed to control how long the agent waits before responding during a silence. However, there is currently a known issue with this feature not functioning as intended, meaning the agent may not interrupt or respond after prolonged silence as expected.
If you need the agent to wait for a few minutes without interrupting, you can set the "Turn timeout" value to a higher number, but keep in mind that the feature may not work reliably at the moment. The development team is actively working on resolving this issue, though there is no specific timeline for when it will be fully functional.
Is the turn timeout used dynamically in that the agent can understand the difference btw silence after a complete thought vs. silence after a user has asked for a few mins to collect their thoughts