AI-generated Answer for adlanebe
Dynamic variables, such as firstname, cannot be directly injected into the conversation using the tools attribute in the ElevenLabs Conversational AI widget. The tools functionality requires the variables to be explicitly called by the language model (LLM) during the conversation, rather than being pre-set before the conversation starts.
To achieve personalization, you can use dynamic prompting instead. This allows you to adjust conversation details dynamically in the system prompt. You can configure the system prompt to include variables like firstname and other details sent by your workflow. For more information, refer to the dynamic prompting guide.
If you need further assistance, feel free to ask!
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