#why i'm getting:Project export failedid=ScO7lZg7EZ2g4XNQdE2Terror=Generation failed

1 messages · Page 1 of 1 (latest)

iron copperBOT
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AI-generated Answer for guisader13

A project export failure with the error "Generation failed" can happen for several reasons. Here are some steps you can take to troubleshoot:

  1. Check Paragraph Status: Even if the export fails, some paragraphs may have been successfully converted to audio. Look for a dark grey bar to the left of the paragraphs in your project. If you try exporting again, credits will only be used for paragraphs that haven't already been converted.

  2. Credits Refund: Credits should automatically be refunded for any paragraphs that fail to generate during the export process. If you believe credits were deducted incorrectly, you can reach out to the customer support team for assistance.

  3. Volume Normalization Setting: If you have "Volume Normalization" enabled, it may cause issues during export. To disable it:

    • Click the "Menu" button (three lines) next to the "Export" button.
    • Navigate to "Project settings" > "Export" tab.
    • Turn off the toggle for "Volume Normalization" and try exporting again.

If the issue persists, you may need to contact the support team directly for further investigation.

wooden marlin
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give me the link for the support,

iron copperBOT
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AI-generated Answer for guisader13

You can reach out to our support team by submitting a ticket through the support request form. Make sure to include details about the error, such as the project ID and any steps you've already tried to resolve the issue.

wooden marlin
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i think you don't know nothing about what's happening, i'm not using the Volume Normalization Setting, the paragraps are the same i used to do everyday in elevenlabs, when i tried to export one by one, everything went normal, but when i try to export the entire project it fails, again, your service sucks and you try to blame on the final user, now, i'm gonna have to open a ticket, the worst process in the entire world, i have to describe the problem the first time, and then wait the support send me something like: ''s. Since you've already tried all the standard troubleshooting steps without success, I've escalated this to a teammate who can investigate this technical issue further. They will get back to you as soon as possible to help resolve this.'' and then i will have to describe the problem one more time, and then wait again, until someone resolve the issue