#I have an account, I paid for a tariff plan for more complete system functionality, I worked in it

1 messages · Page 1 of 1 (latest)

warped mistBOT
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AI-generated Answer for _boss6423

If you are logging in using the "via Google" button, your account is tied to your Google credentials. If new accounts are being created instead of accessing your original account, it’s possible that you are using a different Google account than the one linked to your subscription.

To resolve this:

  1. Verify the Correct Google Account: Ensure you are logging in with the same Google account that was used to purchase the subscription.

  2. Provide Transaction Details: If you are unable to locate the correct account, providing transaction details (such as the card used and billing information) can help customer support identify your subscription.

  3. Contact Support: If the issue persists, you may need to reach out to the customer support team for further assistance. They can help locate your account and ensure it is properly linked to your Google login.

If you need help with billing or account recovery, you can submit a ticket through the Help Center.

robust atlas
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ok, I wrote into helpcenter

warped mistBOT
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AI-generated Answer for _boss6423

That's the right step to take. The customer support team will be able to assist you further with account recovery and verify your transaction details. If you need to provide additional information or follow up, you can use the ticket form at Help Center.

robust atlas
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thank you