<@1093927595063660645> Hi - I am having an issue with my credit card payment - Will i lose all my | ElevenLabs | Page 1

gaunt sorrelBOT Apr 3, 2025, 5:34 AM

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AI-generated Answer for jirktoy

If your payment fails, your access to your files and voices will not be lost immediately. The system will retry the payment after a couple of days. If the payment is successful during the retry, your subscription will continue without interruption. However, if the payment continues to fail, your plan may eventually be canceled, which could impact your access to certain features.

To avoid disruptions, you can try using a different payment method or ensure your card has sufficient funds. If you need further assistance, please contact the customer support team.

shy peak Apr 3, 2025, 5:59 AM

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Can you retry the payment method now ?

gaunt sorrelBOT Apr 3, 2025, 5:59 AM

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AI-generated Answer for jirktoy

If your payment method is not going through, you can manually retry the payment by visiting the Subscription page. If your card continues to be declined, you may want to try using a different card or contact your bank to resolve any restrictions.

Regarding your files and voices, your account and its associated data, such as files and voices, will not be immediately deleted due to a failed payment. However, access to certain features may be restricted until the payment is successfully processed.

If you need further assistance or if the issue persists, please reach out to our customer support team through the ticket form.

shy peak Apr 3, 2025, 6:13 AM

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I paid

gaunt sorrelBOT Apr 3, 2025, 6:13 AM

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AI-generated Answer for jirktoy

If your payment method fails, your saved voices and files will not be lost. You can update your payment method, and your saved content will remain intact. However, failure to pay the invoice may eventually lead to the cancellation of your plan, which could limit access to certain features like Projects and voice cloning. You can resubscribe at any time via the Subscription page to restore access to your plan and saved content.

For retrying the payment or confirming the status of your payment, please contact the customer support team directly using the ticket form.

shy peak Apr 3, 2025, 6:14 AM

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What the rules with adult content creation?

gaunt sorrelBOT Apr 3, 2025, 6:14 AM

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AI-generated Answer for jirktoy

Adult content creation is allowed on the platform as long as it adheres to ElevenLabs' Prohibited Use Policy. Specifically, the content must not involve minors in any way, and it must comply with all legal and ethical guidelines.

If you're working on adult fictional content, ensure that it is fully AI-generated, intended for adult audiences, and does not violate any part of the Prohibited Use Policy. Additionally, moderation systems may review content to ensure compliance, so it's important to stay within these guidelines.

If you have further questions or concerns about specific projects, feel free to ask for clarification.

shy peak Apr 3, 2025, 6:14 AM

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Thank you

gaunt sorrelBOT Apr 3, 2025, 6:14 AM

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AI-generated Answer for jirktoy

Adult content creation is allowed on ElevenLabs as long as it adheres to the Prohibited Use Policy. Specifically, the content must not involve minors in any way, it must comply with ethical and legal standards. Fictional adult content created for adult audiences and fully AI-generated is permissible under the current policy.

If you have concerns about specific content or need clarification, you can review the Terms of Use for detailed guidelines. Let me know if you need further assistance!

shy peak Apr 3, 2025, 6:15 AM

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Is there an adult channel on the elevenlabs server ?

#<@1093927595063660645> Hi - I am having an issue with my credit card payment - Will i lose all my