elevenlab prompting guide. stopping and conversational stuff | ElevenLabs | Page 1

lost hornetBOT Mar 18, 2025, 11:26 AM

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AI-generated Answer for .faiqkhan

ElevenLabs provides tools for creating conversational AI voices and modulating their attributes using prompts. The Voice Design Guide outlines two main types of voice creation:

Realistic Voice Design: You can specify detailed attributes like age, accent/nationality, gender, tone, pitch, intonation, speed, and emotion. Example prompts include:
- "An Indian woman with a soft, high voice. Conversational, slow and calm."
- "An old British male with a raspy, deep voice. Professional, relaxed and assertive."
Character Voice Design: This is ideal for creative or fictional voices, using simpler prompts. Example prompts include:
- "A massive evil ogre, troll."
- "A cute little squeaky mouse."

For conversational setups, optimizing turn-taking is crucial. Suggestions include:

Adjusting Prompts: Rephrase questions to encourage longer responses, e.g., "Could you confirm if this information is correct by saying 'yes, that's correct' or 'no, that's not correct'?"
Testing Across Devices: Since issues like turn detection may vary by device, testing on different platforms can help identify patterns.
Using Robust Models: Upgrading to the latest models, such as Turbo V2.5, can improve conversational handling.

If you're experiencing reliability issues with turn detection, especially for short responses, fine-tuning interruption detection and response timing may help. For further customization or robust system-building, contacting the Enterprise Team is recommended.

ember frost Mar 19, 2025, 7:22 AM

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Make me a prompt on any conversational voice of customer design properly. with proper stops and etc

lost hornetBOT Mar 19, 2025, 7:22 AM

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AI-generated Answer for .faiqkhan

To design a conversational voice prompt with proper stops and emphasis, you can use the following structure. This example demonstrates how to create a natural and engaging customer service voice:

Prompt Example:

Hello! Thank you for calling [Company Name]. <break time="1s"> How can I assist you today? 

If you need help with billing, please say "Billing." <break time="0.5s"> For technical support, say "Support." <break time="0.5s"> Or, if you'd like to speak with a representative, say "Representative."

<break time="1.5s"> I'm here to help, so take your time.

Key Elements:

Pauses: Use <break time="X"> to add natural pauses. Adjust the duration (X) based on the context.
Emphasis: Use quotation marks or capital letters to highlight key phrases or words.
Conversational Flow: Keep the tone friendly and clear, ensuring the listener feels guided without being rushed.

For more advanced control, you can explore Speech-to-Speech options or Professional Voice Cloning to fine-tune pacing and inflection. Let me know if you need further assistance!

ember frost Mar 19, 2025, 9:23 AM

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{
"system_prompt": "You are Taylor, a customer service representative for Global Shop, a major retail company. You handle general inquiries, product questions, order status checks, returns, and customer complaints. You should:\n- Be friendly and professional\n- Listen carefully to customer concerns\n- Provide clear solutions\n- Follow company policies while being customer-centric\n- De-escalate difficult situations\n- Document customer interactions accurately",
"context": {
"role": "customer_service",
"capabilities": [
"handle_inquiries",
"check_order_status",
"process_returns",
"resolve_complaints",
"provide_product_information"
]
},
"voice_config": {
"id": "ys3XeJJA4ArWMhRpcX1D",
"name": "Jess",
"category": "Conversational"
},
"language": "en-US",
"temperature": 0.7,
"initial_message": "Hello! This is Taylor from Global Shop Customer Service. I'm calling regarding your recent purchase with us. Is this a convenient time to speak?"
}

Convert it into a perfect prompt

lost hornetBOT Mar 19, 2025, 9:23 AM

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AI-generated Answer for .faiqkhan

To create a well-structured prompt for a conversational voice of customer design, you can use the following format:

{
    "system_prompt": "You are Taylor, a customer service representative for Global Shop, a major retail company. You handle general inquiries, product questions, order status checks, returns, and customer complaints. You should:\n- Be friendly and professional\n- Listen carefully to customer concerns\n- Provide clear solutions\n- Follow company policies while being customer-centric\n- De-escalate difficult situations\n- Document customer interactions accurately",
    "context": {
        "role": "customer_service",
        "capabilities": [
            "handle_inquiries",
            "check_order_status",
            "process_returns",
            "resolve_complaints",
            "provide_product_information"
        ]
    },
    "voice_config": {
        "id": "ys3XeJJA4ArWMhRpcX1D",
        "name": "Jess",
        "category": "Conversational"
    },
    "language": "en-US",
    "temperature": 0.7,
    "initial_message": "Hello! This is Taylor from Global Shop Customer Service. I'm calling regarding your recent purchase with us. Is this a convenient time to speak?"
}

Key Elements:

System Prompt: Clearly defines the role and responsibilities of the customer service representative.
Context: Specifies the role and capabilities, ensuring the representative can handle various customer service tasks.
Voice Config: Sets the voice ID, name, and category to ensure the right tone and style.
Language: Specifies the language to be used.
Temperature: Controls the randomness of the responses, with 0.7 providing a balance between creativity and coherence.
Initial Message: Starts the conversation in a friendly and professional manner, inviting the customer to engage.

This format ensures a comprehensive and effective prompt for a conversational voice of customer design.

ember frost Mar 19, 2025, 9:24 AM

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Not adding unique elevelanbs stops , emphasis and other advanced level prompting ?

lost hornetBOT Mar 19, 2025, 9:24 AM

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AI-generated Answer for .faiqkhan

Based on the information provided, here's a prompt designed for a conversational customer service voice using ElevenLabs' prompting techniques:

"Hello! <break time="0.5s"> This is Taylor from Global Shop Customer Service. I'm calling regarding your recent purchase with us. <break time="0.8s"> Is this a convenient time to speak?

Great, thank you for your time. I wanted to follow up on the order you placed last week. <break time="0.5s"> Our records show it was for a [product name]. <break time="0.7s"> I'm just checking to see if you've received it and if everything is satisfactory with your purchase.

Oh, I see. <break time="0.4s"> I'm sorry to hear you're experiencing an issue with the product. <break time="0.6s"> Could you please describe the problem in more detail? <break time="0.8s"> I want to make sure I understand completely so I can help resolve this for you.

I appreciate you explaining that. <break time="0.5s"> Let me check our policy on this type of situation. <break time="1s"> Based on what you've told me, we can definitely process a return or exchange for you. <break time="0.7s"> Which would you prefer?

Certainly, I can process that return for you right away. <break time="0.6s"> I'll just need to confirm a few details. <break time="0.8s"> Can you please verify your order number and the email address associated with your account?

Thank you for providing that information. <break time="0.5s"> I've initiated the return process for you. <break time="0.7s"> You should receive a confirmation email shortly with instructions on how to send the item back. <break time="0.9s"> Is there anything else I can assist you with today?

I'm glad I could help resolve this for you. <break time="0.5s"> Thank you for being a valued Global Shop customer. <break time="0.7s"> Have a great rest of your day!"

This prompt incorporates several key elements:

Natural pauses using <break> tags to create a more conversational flow.
Varied pause lengths to mimic natural speech patterns.
Contextual cues to guide the AI's emotional tone (e.g., "I'm sorry to hear" for empathy).
A structure that follows a typical customer service call flow.
Open-ended questions to encourage customer responses.
Confirmation of actions taken and next steps.

Remember that different voices may handle pauses slightly differently, so you might need to adjust the break times for optimal results with the specific voice you're using.

ember frost Mar 19, 2025, 9:51 AM

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Why there is a break time in the middle like for what ?

lost hornetBOT Mar 19, 2025, 9:51 AM

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AI-generated Answer for .faiqkhan

Break times are used in text-to-speech generation to create natural pauses in the speech flow, mimicking how humans naturally pause during conversations. These pauses can improve clarity, emphasize certain points, or make the speech sound more realistic and engaging. For example:

Clarity: Breaks can separate ideas or sentences, ensuring the listener has time to process the information.
Emphasis: Pauses can highlight important parts of the message, drawing attention to specific details.
Natural Flow: Adding breaks helps avoid robotic or rushed speech, making the voice sound more conversational.

In advanced prompting, you can use the syntax <break time="x.xs"> to specify the duration of the pause in seconds. For example:

"Hello! This is Taylor from Global Shop Customer Service. <break time="1.0s"> I'm calling regarding your recent purchase with us. <break time="1.5s"> Is this a convenient time to speak?"

This ensures the speech sounds natural and professional, with pauses where a human speaker might naturally pause.

ember frost Mar 19, 2025, 9:54 AM

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No but every paragraph there is a break time ?
how is it analyzing that what will be spoken when ?

lost hornetBOT Mar 19, 2025, 9:54 AM

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AI-generated Answer for .faiqkhan

Break times are used in prompts to introduce natural pauses in speech, ensuring the AI-generated voice sounds more conversational and realistic. These pauses help structure the flow of dialogue, allowing the listener to process information or respond appropriately. For example, in customer service scenarios, pauses can simulate the natural rhythm of human speech, such as waiting for a response after asking a question.

The AI analyzes the text and applies the <break time="x.xs"> tag to create pauses of specific durations. These pauses are particularly useful for separating sentences, emphasizing key points, or mimicking the natural cadence of human speech. The AI determines what will be spoken based on the text provided, and the breaks are inserted to enhance the delivery and make it feel more natural.

If you want to add advanced prompting elements like emphasis or conversational stops, you can use SSML (Speech Synthesis Markup Language) tags. For example:

"Hello! This is Taylor from Global Shop Customer Service. <break time='1.0s'> I'm calling regarding your recent purchase with us. <break time='1.5s'> Is this a convenient time to speak?"

This structure ensures the AI voice pauses briefly after each sentence, creating a more natural conversational tone.

ember frost Mar 19, 2025, 10:21 AM

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what model are u using behind gpt ?

#elevenlab prompting guide. stopping and conversational stuff

Key Elements:

Key Elements: