#why studio exports keep stucking at 68%?

1 messages · Page 1 of 1 (latest)

simple parrotBOT
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AI-generated Answer for guisader13

The issue of Studio exports getting stuck is a known problem that has been reported by several users. While the exact cause isn't specified, there are a few steps you can try to resolve it:

  1. Disable Volume Normalization: Go to the "Menu" button (three lines) next to the "Export" button, then navigate to "Project settings." Under the "Export" tab, turn off the toggle for "Volume normalization." This has been recommended as a potential fix.

  2. Retry Exporting: Some cases of stuck exports have already been resolved. Try exporting your project again. You won’t be charged any additional credits for retrying.

  3. Share Project Link: If the issue persists, share the link to your project with the support team. This can help them investigate the problem further.

If none of these steps work, you may need to reach out to the support team directly for further assistance.

lament tapir
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i cant retry export you dumbass LLM, its just keeps the buttom locked

simple parrotBOT
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AI-generated Answer for guisader13

If your export is stuck and the retry button is locked, you can try disabling "Volume Normalization" as a potential fix. To do this:

  1. Click the "Menu" button (three lines) to the left of the "Export" button.
  2. Select "Project settings."
  3. Navigate to the "Export" tab.
  4. Turn off the toggle for "Volume normalization."

Once you've done this, try exporting again. If the issue persists, please reach out to the customer support team for further assistance.

lament tapir
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i always toggle volume normalization off, that's even make sense

simple parrotBOT
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AI-generated Answer for guisader13

If your export is stuck and the retry button remains locked, it could indicate a deeper issue beyond the Volume Normalization setting. Since toggling Volume Normalization off hasn't resolved the problem, I recommend reaching out to our customer support team for further assistance. They can investigate the issue and provide a solution tailored to your situation.

You can submit a ticket using the Help Center.

lament tapir
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its still stuck at 68% it has been about 25 minuts right now

simple parrotBOT
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AI-generated Answer for guisader13

If your export is stuck and the retry button is locked, it may indicate a persistent issue. Here are a few steps you can try:

  1. Volume Normalization: While you mentioned toggling it off, ensure this setting is disabled in the "Export" tab under "Project settings" before attempting another export.

  2. Browser and Network: Confirm you're using a supported browser like Chrome and that your internet connection is stable.

  3. Retry Export: If the retry button remains locked, you may need to refresh the page or log out and log back in to reset the export process.

If none of these steps resolve the issue, it may require further investigation by the support team. Please submit a ticket with your project link and details about the issue through the Help Center. They can assist you directly and ensure your credits are not wasted.

lament tapir
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i cant even export any other project because this one stuck all over my work I CANT RETRY EXPORT YOU DUMBASS, THAT'S EVEN NOT AN OPTION WTFF