#For anyone else, is the studio not working either?

1 messages · Page 1 of 1 (latest)

midnight fulcrumBOT
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AI-generated Answer for leonardo_faria

I apologize for the inconvenience you're experiencing with the Studio. It seems you're not the only one facing issues, as we've had similar reports from other users.

To help troubleshoot this problem, could you please try the following steps:

  1. Log out of your account and then log back in
  2. Clear your browser's cookies and cache
  3. Try accessing the Studio in a different browser
  4. Check your browser's zoom settings to ensure they're at 100%

Additionally, it would be helpful to know:

  • Are you trying to access the Studio on a computer or a mobile device?
  • Are other ElevenLabs services working correctly for you, or are you experiencing issues with those as well?

If these steps don't resolve the issue, please let me know, and we can explore further solutions. It's also worth noting that if you're working on a dubbing project, the system doesn't allow multiple editors or tabs to be open simultaneously, which could potentially cause problems.

If the problem persists, we may need to investigate further. Don't hesitate to provide more details about what you're experiencing, as it will help us better understand and address the situation.

sudden pasture
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All browsers are not working properly, when I cut the video an error appears in the transcription, do we have time for this to be fixed?

midnight fulcrumBOT
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AI-generated Answer for leonardo_faria

If you're experiencing issues with the Dubbing Studio, such as errors when cutting videos, it might be due to browser-related problems. Here are a few steps you can try:

  1. Clear Browser Cache: Sometimes cached data can cause issues. Clearing your browser cache might help resolve the problem.

  2. Disable Translation Tools: If you have any browser-based translation tools active, try disabling them as they can interfere with the functionality.

  3. Use Incognito Mode: Testing the site in an incognito tab can help eliminate issues related to browser extensions or cached data.

  4. Refresh the Page: Try refreshing the page using CTRL + F5 to see if that resolves the issue.

If these steps do not resolve the problem, it may require further investigation. Please reach out to the support team for additional assistance.

sudden pasture
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It looks like a problem with your server