#I still had 400,000 credits in my account a few hours ago, I logged out and logged back in and it s

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AI-generated Answer for nicole056252_32133

It seems like you may have logged into the wrong account or your subscription might not be active anymore. If you were previously on a paid plan, ensure you're logging in with the correct account credentials associated with your subscription. Paid plans like Creator, Pro, Scale, or Business allow credit rollover for up to two months' worth of unused credits, but credits are not rolled over if the plan is downgraded or canceled.

If you're certain you're using the correct account and still see the free plan, try logging out and logging back in again to refresh your subscription status. If the issue persists, I recommend reaching out to the customer support team for further assistance. You can submit a ticket using the ticket form.

fickle hinge
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im in the right account

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AI-generated Answer for nicole056252_32133

If your account has unexpectedly switched to the free plan and your credits are missing, here are a few steps you can try:

  1. Verify Your Subscription Status: Check your subscription details by logging your account and navigating to the Subscription Page. Ensure your plan is active and matches the one you previously had.

  2. Log Out and Log Back In: Sometimes, logging out and back in can resolve display issues. Make sure you use the correct login method (e.g., email/password or Google sign-in).

  3. Check Your Profile: Confirm that you're logged into the correct account by clicking your profile picture in the lower-left corner of the page and verifying the email address associated with the account.

  4. Usage Analytics: If your credits are still missing, you can check your credit usage history in Usage Analytics to see if there were any unexpected changes.

If none of these steps resolve the issue, I recommend reaching out to the customer support team directly. You can submit a ticket using the Ticket Form for further investigation.

fickle hinge
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Yes, i did all that things. But i dont now why my suscribtion changes for a free suscription

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AI-generated Answer for nicole056252_32133

It seems your subscription may have been canceled, which would explain why your account was downgraded to the Free plan and your credits reduced. When a subscription is canceled or downgraded, unused credits are forfeited as per policy. Credits only roll over if the subscription remains active on the same or a higher plan.

To regain access to credits, you can resubscribe to one of the available plans. You can do this by:

  1. Logging into your account.
  2. Navigating to the "Subscription" section in your account settings.
  3. Selecting the plan you'd like to subscribe to and completing the process.

If you believe the subscription change was made in error or without your knowledge, you may want to contact the customer support team directly for further assistance. You can submit a ticket using the ticket form.

fickle hinge
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But i didn cancel my suscription. Is has to be a mistakle

full spruceBOT
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AI-generated Answer for nicole056252_32133

If your subscription has unexpectedly changed to the free plan and you still had credits remaining, this could be due to a cancellation or refund being processed on your account. For example, as noted in similar cases, refunds or cancellations—whether intentional or accidental—can result in your account being downgraded to the free plan, and unused credits may no longer be available.

If you did not initiate the cancellation, it might have been caused by an error or technical issue. To resolve this, I recommend reaching out to our customer support team directly. They can investigate the situation further and assist in restoring your subscription if needed. You can submit a ticket using the support form.

fickle hinge
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How long does the suscription last?