#I have used Eleven Labs Studio twice, but the export status is stuck at 70%; how do I solve this? A

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steady jacinthBOT
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AI-generated Answer for maus3358

If your export status in ElevenLabs Studio is stuck at 70%, here are a few steps you can try to resolve the issue:

  1. Disable "Normalize Volume": Go to the project settings by clicking the cogwheel icon in the upper-right corner of the project. Under the "Export" tab, check if the "Volume Normalization" option is enabled. If it is, try turning it off and re-exporting.

  2. Restart the Studio Editor: Close the project editor, reopen it, and attempt the export again. Sometimes restarting the editor can resolve stuck processes.

  3. Check Paragraph Length: Ensure that none of your paragraphs exceed 5000 characters. For better results, keep paragraphs under 1000 characters. Long paragraphs can sometimes cause issues during processing.

  4. Review Special Characters: Look for any special characters, such as brackets (< >) or long series of dots (........), that might be causing the issue. If found, simplify or rewrite those sections.

  5. Convert Paragraph by Paragraph: Use the Play button to convert your content one paragraph at a time. This can help identify problematic sections. If a specific paragraph is causing the issue, delete it, rewrite it, or copy it directly from the original source.

  6. Clear Cache or Use a Different Browser: Clear your browser cache (using CTRL + F5), switch to Incognito mode, or try a different browser to see if this resolves the problem.

Regarding your characters, previously converted paragraphs will not require additional characters for reprocessing. If the issue persists and you lose characters due to the stuck export, you can reach out to the support team to review your account and potentially restore the lost characters.

If none of these steps work, you may need to create a new project and re-import your content to continue working. Let us know if you need further assistance!

spiral kite
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How to reach out to the support team?