AI-generated Answer for kingtejas
The credit cost for Conversational AI agents is based on the duration of the call. Here's how it works:
- Setup and Testing: Calls made during the setup and prompt testing phase cost 500 credits minute.
- Production Calls: Once the agent is in production, the cost is 1,000 credits per minute.
The duration is measured from the moment you start the call (by clicking "Call AI agent") to when the call ends or the window is closed. This includes the entire call duration, even if there are pauses or the agent is on hold. There is no minimum charge, so shorter interactions are charged proportionally (e.g., a 30-second call costs 500 credits, and a 20-second call costs less).
To manage costs, you can set custom limits, such as a "Turn timeout" (the maximum time allowed since the user last spoke) or a maximum conversation duration.
For more details, you can refer to the Conversational AI cost documentation.
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