#agent doesn't seem to stop listening. It registers my voice but it won't switch over to let the age

1 messages · Page 1 of 1 (latest)

carmine rockBOT
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AI-generated Answer for not_riley

This issue could be related to the agent's turn-taking functionality. Based on similar cases, here are a few steps you can try to resolve it:

  1. Check Microphone Settings: Ensure that your microphone is set as the default input device and that your browser (e.g., Chrome) has been granted microphone access. This can sometimes cause issues with the agent detecting when to stop listening.

  2. Adjust System Prompt or Parameters: If you're using a custom system prompt, consider tweaking it to better handle transitions between listening and responding. This might help the agent recognize when to stop listening and start responding.

  3. Browser Compatibility: If you're experiencing this issue on a specific browser, try switching to another one (e.g., Safari or Firefox) to see if the problem persists. Some users have reported better performance on certain browsers.

  4. Token Usage Limit: Ensure that the token usage limit is set to -1 to avoid running out of tokens, which could potentially disrupt the agent's functionality.

If the issue continues, it might be helpful to recreate the agent with the same settings to see if the problem persists. If none of these steps resolve the issue, you may need to escalate this to the support team by providing the agent's ID or a direct link to the agent for further investigation.

short pecan
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seems like any knowledge base is bricking the agent. If i detach the document, it works just fine. Wasted thousands of credits figuring this out :(. Also not sure why it's not working now, since it was working with the same pdf earlier today.

carmine rockBOT
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AI-generated Answer for not_riley

It sounds like the issue might be related to how the knowledge base document is being processed or linked to the agent. Based on the information available:

  1. Ensure the Document is Properly Patched to the Agent: After creating a knowledge base document, you need to patch it to the agent for the changes to take effect. This step is crucial and often overlooked. If this step is missed, the agent may not function as expected. You can refer to the Create Knowledge Base Document documentation for details on this process.

  2. Check the Document Format: If the document worked earlier but is now causing issues, it might be due to formatting or parsing problems. Complex formatting in PDFs can sometimes hinder processing. Try converting the document to a simpler format, such as plain text or a Word document, and re-upload it.

  3. Test with a Different Document: To rule out issues with the specific file, try uploading a different document to the knowledge base and see if the problem persists.

  4. Detach and Reattach the Document: Since detaching the document resolves the issue, you might want to try reattaching it after ensuring it’s correctly formatted and patched.

If the issue continues, I recommend reaching out to the support team with details about the document and the steps you’ve taken. You can also share the document ID and agent ID for further investigation.

short pecan
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if the document worked earlier but now now, how can it be formatting if it's the same exact document..