#Hey, I had 100k credits for this month. i used 70k of it. then i cancelled my subscription. But lef

1 messages · Page 1 of 1 (latest)

remote pineBOT
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AI-generated Answer for .benchmade

When you cancel your subscription, the cancellation takes effect at the end of your current billing cycle. However, unused credits from your previous plan do not roll over into the next cycle once the subscription is canceled or downgraded. This is part of the credit rollover policy, which only applies if you remain on the same subscription plan.

Since you downgraded to the free plan, your remaining credits from the paid plan were not carried over, and your account was reset to the free plan's 10,000-credit limit. You can find more details about how credit rollover works here.

Let me know if you have further questions!

green wasp
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if I had downgraded to starter plan instead of free. Would my 30k credits stored?

remote pineBOT
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AI-generated Answer for .benchmade

When you cancel your subscription, any unused credits are not rolled over, which is why your remaining 30,000 credits were lost after moving to the free plan. This is consistent with how cancellations work.

If you had downgraded to the Starter plan instead, your credits would have been reset to match the Starter plan's quota of 30,000 credits. However, unused credits from your previous plan would not have been carried over to the new plan. This means you would still only have 30,000 credits, regardless of the downgrade.

For more details, you can refer to this article.

green wasp
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This is really sucks. I am not being able to use credit amount that I paid for because I downgraded.