#I have a creator subscription but as of today I cannot access the uploaded files to me instant voic

1 messages · Page 1 of 1 (latest)

fickle rivetBOT
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AI-generated Answer for mikey1980_50835

If the "upload files" option for Instant Voice Cloning is greyed out despite having a Creator subscription, it could be due to a technical issue or a limit being reached. Here are a few steps you can try to resolve the issue:

  1. Log Out and Back In: Sometimes, refreshing your session can resolve access issues. Log out of your account and log back in.

  2. Clear Browser Cache: Clear your browser's cache and cookies, as these can sometimes interfere with platform functionality.

  3. Check Subscription Limits: Ensure you haven’t reached the monthly limit for adding or editing voices. The Creator plan allows up to 95 voice operations per month.

  4. Try a Different Browser or Device: If the issue persists, try accessing the platform using a different browser or device to rule out browser-specific problems.

If none of these steps resolve the issue, please open a ticket via the ticket form so our team can investigate further.

fleet tiger
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that did not work

fickle rivetBOT
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AI-generated Answer for mikey1980_50835

I apologize, but I don't have enough context about what specifically didn't work. Could you please provide more details about the issue you're experiencing? What were you trying to do, and what happened when it didn't work as expected? The more information you can share, the better I'll be able to assist you.

fleet tiger
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my voice upload is still greyed out - cache is cleared, signined out and chnaged browser

fickle rivetBOT
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AI-generated Answer for mikey1980_50835

If the issue persists after clearing your browser cache, signing out and back in, and trying a different browser, please check the following:

  1. Voice Limit: Ensure you haven’t reached the maximum number of voices allowed under your subscription plan. You can check this under the "My Voices" section.

  2. Different Device: Try accessing the platform from a different device to rule out device-specific issues.

If none of these steps resolve the problem, I recommend capturing a screen recording of the issue, including the actions you take and any network data. This will help our team better understand the problem. Once you have the recording, please open a ticket via this form and share the details with us for further assistance.

fleet tiger
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voice limit not reached