#I would like a refund because ElevenLabs charged me for an account I don't use anymore

1 messages · Page 1 of 1 (latest)

daring plinthBOT
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AI-generated Answer for tonyfourie

To request a refund, please open a ticket using the email linked to your ElevenLabs account. Refunds are eligible if requested within 14 days of payment and if no credit quota was used during that period. You can submit your request through our ticket form.

outer fossil
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Hi

daring plinthBOT
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AI-generated Answer for tonyfourie

Hi! If you need assistance with a refund, please open a ticket using the ticket form. Make sure to use the email associated with your ElevenLabs account for us to assist you further.

outer fossil
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I forgot the email I used to use to open tht account

daring plinthBOT
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AI-generated Answer for tonyfourie

To assist with your refund request, please open a new ticket using the email address linked to your ElevenLabs account. This ensures we can verify ownership and maintain security. If you are unable to remember the email, try checking any old emails or records that might help you identify the correct one. Once you have that information, we can help resolve your issue. You can open a ticket through our ticket form.

outer fossil
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Can't I give you my banking details used to purchase the subscription plan

daring plinthBOT
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AI-generated Answer for tonyfourie

To assist with your refund request, please open a ticket using our ticket form. Provide as much information as possible, such as the last four digits of your credit card, the type of card, the date of the last invoice, and the amount of the last invoice. This will help our support team locate your account and process your request efficiently.

outer fossil
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Can I give you my banking details than you can check with email I used

daring plinthBOT
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AI-generated Answer for tonyfourie

To help identify the email associated with your account, please provide the approximate date and amount of the last payment, the name on the payment card, the type of card (e.g., Visa, Mastercard), and the billing address. While we cannot share the email address directly, we can assist you in locating it. If identification is unsuccessful, we can also cancel the subscription for you.

For any issues related to refunds, please open a ticket via the ticket form.

outer fossil
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The date is 18/01/2024 tge last payment is $5 the name of the payment card is Absa the type of card is Mastercard the billing address is Number 9 Emerld rd

daring plinthBOT
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AI-generated Answer for tonyfourie

To assist you with locating your account, please open a ticket via our ticket form. Provide the approximate date and amount of the last payment, the name on the payment card, the type of card, and the billing address. Our support team will help you identify the email address associated with your account or assist with canceling the subscription if needed.

outer fossil
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Hi