#Why does the agent stop midway when reading a knowledge base document?
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If the agent stops midway when reading a knowledge base document, it might be due to the document exceeding the character limit. Ensure that your document does not exceed the upload limit of 300,000 characters. You may need to trim unnecessary sections to meet this limit. If the issue persists, consider testing the system by removing the knowledge base document to see if the agent responds normally. This can help identify if the document is causing the issue.
sometimes, the agent completes the document but sometimes, it stops midway
The issue might be related to the character limitation in the knowledge base. If the document exceeds the upload limit of 300,000 characters, it could cause the agent to stop processing it midway.
To resolve this, ensure that your document is within the character limit by trimming any unnecessary sections. If the problem persists, you might want to check if there are any specific errors occurring when the agent stops.
my document has 3125 characters