#How would I know when a phone call with an agent has ended?

1 messages · Page 1 of 1 (latest)

knotty pendantBOT
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AI-generated Answer for sack5539

Currently, there isn't a built-in feature to automatically end a call based on silence or specific keywords. The agent will remain on the call until it is manually disconnected. You can review the call recording and transcript in the History tab of the dashboard to confirm when a call has ended. If you have further questions, feel free to ask!

fathom harbor
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How via api's and webhooks would I know when the call ends?

knotty pendantBOT
#
AI-generated Answer for sack5539

To know when a phone call with an agent has ended using APIs and webhooks, you can set up a mechanism to trigger an HTTP request to your desired endpoint once the call concludes. This typically involves using a statusCallback parameter in your telephony provider's API, such as Twilio, which allows you to specify a URL that will be notified when the call status changes.

Here's a basic example of how you might set this up in Node.js:

const VoiceResponse = require('twilio').twiml.VoiceResponse;

app.post('/call/incoming', (_, res) => {
    const twiml = new VoiceResponse();
    twiml.connect().stream({ url: `wss://${process.env.SERVER_DOMAIN}/call/connection` });

    // Add statusCallback to handle call completion
    twiml.dial({
        statusCallback: 'https://your-server.com/call-status',
        statusCallbackEvent: ['completed'],
    });

    res.writeHead(200, { 'Content-Type': 'text/xml' });
    res.end(twiml.toString());
});

In this example, replace 'https://your-server.com/call-status' with the URL of your endpoint where you want to receive the call summary. This setup will ensure that your endpoint is notified when the call is completed, allowing you to process the call summary as needed.

fathom harbor
knotty pendantBOT
#
AI-generated Answer for sack5539

To know when a phone call with an agent has ended using APIs and webhooks, you can set up a mechanism to trigger an HTTP request to your desired endpoint once the call concludes. This typically involves using a parameter like statusCallback in your telephony API, which allows you to specify a URL that will be notified when the call status changes.

Here's a basic example of how you might set this up in Node.js:

const VoiceResponse = require('twilio').twiml.VoiceResponse;

app.post('/call/incoming', (_, res) => {
    const twiml = new VoiceResponse();
    twiml.connect().stream({ url: `wss://${process.env.SERVER_DOMAIN}/call/connection` });

    // Add statusCallback to handle call completion
    twiml.dial({
        statusCallback: 'https://your-server.com/call-status',
        statusCallbackEvent: ['completed'],
    });

    res.writeHead(200, { 'Content-Type': 'text/xml' });
    res.end(twiml.toString());
});

In this example, replace 'https://your-server.com/call-status' with the URL of your endpoint where you want to receive the call summary. This setup will ensure that your endpoint is notified when the call is completed, allowing you to process the call summary as needed.

For integration with Bubble.io, you can use Bubble's API Connector to set up the webhook endpoint and handle the incoming data. You may need to work with a developer familiar with API integrations to ensure everything is set up correctly.

fathom harbor
#

So there's no way to do this directly from elevenlabs?

knotty pendantBOT
#
AI-generated Answer for sack5539

To achieve this, you can use webhooks and APIs to notify your Bubble.io app when a call ends. While ElevenLabs doesn't directly provide this functionality, you can integrate with services like Twilio to handle call status updates.

Here's a basic approach:

  1. API Integration: Use a service like Twilio to manage your calls. You can set up a statusCallback URL in Twilio's API, which will notify your specified endpoint when the call status changes.

  2. Webhook Setup: Configure a webhook in your Bubble.io app to receive the call status updates. This webhook will be triggered by the statusCallback from Twilio when the call is completed.

  3. Custom Logic: Implement any additional logic in your Bubble.io app to process the call data once the webhook is triggered.

This setup will allow your Bubble.io app to be notified when a call ends, enabling you to handle post-call actions as needed.

fathom harbor
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Can you link me to the docs for that statusCallback in twilio?