#up to 200 user i was paid for my professional voice the last new 7 users no payment? can you explai

1 messages · Page 1 of 1 (latest)

naive valleyBOT
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AI-generated Answer for nigelj._89452

To receive payments for your Professional Voice Clone, ensure the following:

  1. Financial Rewards Setup: You must have enabled financial rewards for your voice and set up a Stripe Connect account. Without this, you won't receive payments.

  2. Paid Subscription: You need to be on a paid subscription plan (Starter or above). Free accounts cannot earn financial rewards.

  3. User Eligibility: Payments are only generated from users with paid accounts. If the last 7 users were on free plans, their usage would not contribute to your earnings.

If all these conditions are met and you still have concerns, please open a ticket via the ticket form for further investigation.

viral mantle
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Ok....well this is new to me. Consistent payment for first 200 user then a block of 7 free users?

naive valleyBOT
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AI-generated Answer for nigelj._89452

It’s possible that the payments for the last 7 users are delayed or flagged for review. Payments can be held if there’s suspicious activity flagged by the system, such as multiple transactions using the same credit card. These flagged transactions are manually investigated, which can take some time.

Additionally, keep in mind that commissions for paid sign-ups only become active 90 days after the subscription starts, due to credit card dispute rights. If the 90-day period hasn’t passed yet, the payments may not have been processed.

If you believe there’s an issue beyond these scenarios, I recommend opening a ticket through our ticket form for further investigation.

viral mantle
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OK this sound feasible. I will monitor daily to see what happens - THX