#Hi. I have a free account and accessed my account at work on a public wifi at my work, to create an

1 messages · Page 1 of 1 (latest)

verbal willowBOT
#
AI-generated Answer for charlie_05109

The flagging of your account is due to a limitation on the free tier to prevent multiple accounts from being created under the same IP address. This can happen if you're using a shared network, like a public Wi-Fi at work. Unfortunately, once an account is flagged, there is no way to reverse it, even if you return to a different network at home.

To avoid this issue in the future, you have two options:

  1. Purchase a subscription: Paid subscriptions are not subject to this limitation. The Starter tier is available for $5 and offers additional features.

  2. Use a unique IP address: Ensure that you are connecting from an IP that hasn't been flagged by the system.

If you have any further questions, feel free to reach out for assistance.

twin canyon
#

So my account is unusable? I don't use it frequently enough to warrant paying for a subscription. I use around 5 min of audio per month

verbal willowBOT
#
AI-generated Answer for charlie_05109

If your account has been flagged due to unusual activity, such as multiple accounts being detected from the same IP address, it will remain unusable under the free tier. Unfortunately, once an account is flagged, there is no way to unflag it without taking specific actions.

To resolve this, you can either purchase a subscription, which is not affected by this limitation, or use a unique, unflagged IP address. If you have further questions or need assistance, feel free to reach out.

twin canyon
#

So it is resolvable? Using an unflagged IP? I'm confused as you said there is no way to unflag it, but also give two remedies.