#The conversational widget seems to poorly handle sound feedback into the microphone.The widget on

1 messages · Page 1 of 1 (latest)

jovial pierBOT
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AI-generated Answer for mixaboulette

To address the issue of the conversational AI widget picking up its own voice and causing feedback loops, I recommend using a headset instead of speakers. This can help prevent the microphone from capturing the sound output, which often leads to looping and cut-off responses.

If the problem persists, please let me know, and we can explore further troubleshooting steps.

tender halo
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The problem persists because the customers who see the widget, do not necessarily use a headset, but are usually on their mobiles or browsers

jovial pierBOT
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AI-generated Answer for mixaboulette

It sounds like the issue might be related to the microphone picking up sound from the speakers, especially if users are not using headsets. Here are a few suggestions to help mitigate this problem:

  1. Encourage Headset Use: While not always possible, encouraging users to use headsets can help reduce feedback issues.

  2. Microphone Sensitivity: Check if there are settings to adjust the microphone sensitivity on the devices being used. Lowering the sensitivity might help prevent the widget from picking up its own audio.

  3. Echo Cancellation: If the widget or the platform it is embedded on supports echo cancellation, ensure it is enabled. This feature can help reduce feedback loops.

  4. Volume Control: Advise users to lower the volume on their devices to minimize the chance of the microphone picking up the audio output.

If the issue continues, consider asking users to provide a screen recording to help further investigate the problem.

tender halo
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Is echo cancellation an accessible parameter in elevenlabs conversational ai?