#Yes, please escalate the 165688 one.
solid crown
I've escalated it. Just to be sure, you will need to settle the outstanding invoice before you can regain access to your projects.
Hello, can you change my subscription to scale, when I tried to upgrade, system is trying to charge full rate for scale. I just need to change from pro to scale for the same period. I;ve lost access to my projects and my book publishing editing window closes on Friday
Urgent help needed
We'll see what customer support says. But just to try and expidaite this.
In general, you can find the link to make this payment in the invoice that you received. There should be a link that says "Pay Online" that you can click, and you can make the payment. This will unlock your account.
grizzled jungle
Can they correct the charge errors and I can pay actual usage
solid crown
Are sure there is an error?
grizzled jungle
Of course. I have files to prove it, that's why I'm fixing each file one by one and re-converting. Does it make sense to keep re-converting the same files if there are no errors?
You should be able to see activity reports and see how I've been modifying the project to maje it sound properly. I even had to skip minor issues. This is for a book and quality is crucial
Errors also inlude unnecessary pauses and Ive used dashes and sometimes just retype the words to get the errors corrected.
solid crown
No, sorry, I mean about the payment; is there an error about the payment?
So, like you said, the reason your account is locked is that you haven't paid your invoice. I'm just slightly confused about understanding why this is and what the issue with the invoice was.
I'm very sorry for being unclear; I'm just trying to understand what is happening here. The customer support team has picked it up already and is working on it. However, any more information I can provide them is always very helpful.
grizzled jungle
The anount being charged is more than the current available on that card. It should be simple to credit back unused credit and just charge what is used
solid crown
I'm really sorry; I'm not sure I still understand.
Unfortunately, I think this might have to be a case where I can't help as I don't have enough context, and I will have to let customer support handle this. They are on the case, so hopefully, they'll get back to you soon.