#Is something going on with the reader app server? My Internet connection is fine, but I can’t get i
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It seems like you might be experiencing an issue similar to others where the app is not displaying voices correctly. Here are a few steps you can try:
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Check for Updates: Ensure that you have the latest version of the app installed. Sometimes, updates can resolve these types of issues.
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Restart the App: Try closing the app completely and then reopening it. This can sometimes refresh the connection and display the voices correctly.
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Log Out and Back In: If you can access the settings, try logging out of your account and then logging back in.
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Device and OS Information: If the problem persists, it might be helpful to check if there are any known issues with your specific device model or operating system version.
If none of these steps work, it might be beneficial to provide a screen recording of the issue to support for further investigation.
It was reading fun earlier today, but all of a sudden it gave me the sorry something went wrong. Please check your Internet connection with a try button when I clicked on the retry button it just hung on that screen so I restarted my phone reopened the app and was presented with the same message at which point I uninstalled and reinstalled the app. After installing the app, I was presented with a message saying an unknown error occurred and then the age criteria selection screen, which I was able to access when it flipped to the voice selection screen for the new app installation. No voices appeared, although it showed me the message about being able to explore the library. When I attempted to click on the start listening button, the button was dimmed and I could not leave that screen.