#Hello, I really like your software, and it works very well. However, there is one issue: I created

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alpine canopyBOT
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AI-generated Answer for daniel_10841

Thank you for your kind words about our software. I understand the challenges you're facing with Vietnamese pronunciation. Here are some insights and suggestions:

  1. Audio Samples: Uploading high-quality audio samples is crucial for accurate pronunciation. While 3 hours is generally a good amount, the quality and clarity of the recordings are equally important. If you want to add more samples, you would need to delete the existing voice and start the process again. Unfortunately, if the option is locked, you might need to wait for any notice period to end if the voice has been shared in the community library.

  2. Language Support: Our team is continuously working on improving language support, including Vietnamese. While updates are in progress, achieving perfect pronunciation might take some time. In the meantime, you can try creating a new clone with custom samples that include the desired pronunciations.

To enhance accuracy, ensure your audio samples are clear and representative of the regional accent you want to capture. If you have further questions or need assistance, feel free to reach out.

verbal bison
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If I delete my current Professional Voice Cloning, can I create a new one? I’m worried that this feature will be locked, and I will lose everything.

alpine canopyBOT
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AI-generated Answer for daniel_10841

Yes, you can delete your current Professional Voice Clone and create a new one. However, please note that once a Professional Voice Clone is deleted, it cannot be recovered. You can only have one Professional Voice Clone per account on the Creator tier and higher. If you decide to delete your existing clone, you can start over by uploading new audio samples to create a new voice clone.

If you have shared your voice in the Voice Library and it is under a notice period, you will need to wait for that period to end before you can delete and recreate it. If you need further assistance, feel free to reach out.

verbal bison
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There are some words that the AI mispronounces in Vietnamese. What can I do to help train it to pronounce those words more accurately? And I’ve noticed that every time the text is converted to speech, sometimes the AI pronounces correctly, and sometimes it pronounces incorrectly. This is very hard to control. However, there are some words it always mispronounces consistently, such as the question mark and the tilde in Vietnamese. I think your AI is being trained with the Southern and Central accents, which tend to mispronounce punctuation marks. The Northern accent would be the most accurate for pronunciation!

alpine canopyBOT
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AI-generated Answer for daniel_10841

To improve the pronunciation of Vietnamese words, you can try the following methods:

  1. Phonetic Spelling: Write the words phonetically in your text to guide the AI on their proper pronunciation. This can help the AI understand how the words should sound.

  2. Projects Feature: Use the Projects feature to break down your text and regenerate audio for specific sections where pronunciation needs enhancement. This allows you to focus on problematic areas.

  3. Voice Cloning: Consider creating a custom voice clone specifically trained with samples that incorporate the correct pronunciation of these words. This can help in achieving better control over pronunciation.

These methods may assist in improving pronunciation, though they might not resolve all issues completely. If you need further assistance, feel free to reach out.

verbal bison
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I would like to ask about the Projects Feature. When the AI mispronounces and I rewrite it in a different way to help it read correctly, I still have to spend credits, right? Or is it only when exporting the file from the project that the credits are charged? If that's the case, it still wastes time and credits. I hope you understand my questi

alpine canopyBOT
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AI-generated Answer for daniel_10841

When using the Projects feature, credits are deducted each time you generate audio, including when you make changes to the text. If you rewrite text to correct mispronunciations, credits will be used for the regeneration of that specific section.

To manage credits more effectively, you can regenerate only specific paragraphs instead of the entire text. This way, you minimize credit usage by focusing only on the parts that need adjustments.

If you have further questions or need more assistance, feel free to ask!

verbal bison
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Now, I want to recreate my Professional Voice Cloning. Would uploading more audio files help improve it? How many hours of audio do you think I should upload? What is the upload limit for audio hours? And would it be okay to include audio files with various emotional tones?

alpine canopyBOT
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AI-generated Answer for daniel_10841

To recreate your Professional Voice Cloning, you should upload at least 2 hours of high-quality audio. Ideally, aim for closer to 3 hours to ensure better results. The audio should feature a single speaker, be free from background noise, music, and excessive pauses, and maintain a consistent style and pace.

Including audio files with various emotional tones is fine, as long as the overall quality and clarity are maintained. This can help the AI capture a wider range of expressions in your voice.

If you need further assistance or have more questions, feel free to reach out!

verbal bison
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How many hours of audio does your software allow me to upload?

alpine canopyBOT
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AI-generated Answer for daniel_10841

To ensure successful professional voice cloning, it's recommended to upload at least 30 minutes of high-quality audio, but closer to 3 hours is optimal. The audio should be professional-sounding, free of background noise, and feature a single speaker without music or excessive pauses.

If you want to recreate your Professional Voice Cloning, make sure the audio is clear and consistent. Including various emotional tones can be beneficial as long as the quality remains high and the audio is free from disruptive elements.

verbal bison
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When will the SPEECH TO SPEECH feature support the turbo v2.5 model? Currently, it does not support Vietnamese-to-Vietnamese translation. I hope it will be available soon.

alpine canopyBOT
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AI-generated Answer for daniel_10841

Currently, there is no specific timeline for when the Speech to Speech feature will support the Turbo v2.5 model for Vietnamese-to-Vietnamese translation. Our team is continuously working on expanding language support and improving features. Please stay tuned for updates, and feel free to reach out if you have any other questions or need further assistance.

verbal bison
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I authenticated add Two-Factor Authentication with Vietnamese phone number, why not? It shows error.

alpine canopyBOT
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AI-generated Answer for daniel_10841

If you're experiencing issues with adding Two-Factor Authentication (2FA) using a Vietnamese phone number, here are a few steps you can try:

  1. Verify Phone Number Format: Ensure that your phone number is entered correctly, starting with a '+' followed by the country code and your phone number.

  2. Check SMS Reception: Make sure your phone can receive SMS messages. You might want to check with your mobile carrier to ensure there are no blocks on receiving international SMS.

  3. Network Issues: Try toggling airplane mode on your phone to reset the network connection.

If the problem persists, please open a ticket via the ticket form for further assistance.

verbal bison
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I use Viettel network, country code is +84, I added it but it still shows error