#Hi, I have an account but when I tried to access it today I couldn't access it and a new account wa

1 messages · Page 1 of 1 (latest)

frigid elmBOT
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AI-generated Answer for alex_miranda

It sounds like there might be an issue with the email address associated with your account. If your account was created using Google OAuth, it prevents changing the associated email.

Please double-check if you might have used a different email address for your paid account. If you still can't access your account, I recommend opening a ticket via our ticket form for further assistance. This will help us investigate the issue more thoroughly and ensure your voices and subscriptions are restored.

open drum
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can U help me?

frigid elmBOT
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AI-generated Answer for alex_miranda

It sounds like your account may have been compromised. Here are the steps you can take to resolve this issue:

  1. Review Login Credentials: Ensure that your login credentials and passwords are secure. Unauthorized access often results from leaked information.

  2. Account Recovery: You will receive an account recovery email to reset your email back to the original one. If a new account was created with your old email, you will need to delete that new account first for the recovery email to work.

  3. Password Reset: Once your account is recovered, use the password reset link to regain access.

  4. Enable Two-Factor Authentication: For added security, enable two-factor authentication on your account.

If you continue to face issues or need further assistance, please open a ticket via the ticket form.

open drum
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can I talk with a employee?