#Hello, responsible for ELEVENLABS, please bring a payment function for Brazil via PIX, here in Braz

1 messages · Page 1 of 1 (latest)

median solsticeBOT
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AI-generated Answer for coringa05931

At the moment, our payment processing is handled through Stripe, which does not support PIX payments. We understand the inconvenience this causes and are actively working to expand our payment options to better serve our international customers, including those in Brazil.

Regarding the subscription fees, they are charged in USD, and your bank will handle the conversion to your local currency, which may result in higher costs due to exchange rates and fees. We appreciate your feedback and will consider it as we continue to improve our services.

If you have any further questions or need assistance, please feel free to reach out.

charred brook
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Ok, I understand, we hope you can bring the PIX payment method from Brazil urgently

median solsticeBOT
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AI-generated Answer for coringa05931

Thank you for your feedback. We understand the importance of having convenient payment options like PIX for our Brazilian users. While we currently do not support PIX payments, we are actively working on expanding our payment methods and coverage. Your input is valuable, and we hope to include more options in the future. If you have any other questions or need further assistance, please let us know.

charred brook
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In the free version of the program, the clone audio option has a problem when we place the audio file and then select the target language, when we place create audio column the application appears a message saying "Oops, something went wrong, sorry"

median solsticeBOT
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AI-generated Answer for coringa05931

It sounds like you're experiencing an issue with the language mismatch when using the clone audio option. This error can occur if there's a mismatch between the detected language in your audio file and the selected target language. Here are a few steps you can try to resolve this:

  1. Confirm Language Selection: Ensure that the target language you select matches the language of your audio file.
  2. Check for Mixed Languages: Make sure your audio file doesn't contain multiple languages, as this can cause detection issues.
  3. Re-upload the Audio File: Try re-uploading the audio file to see if the issue persists.

If the problem continues, please provide additional details or consider opening a ticket via the ticket form for further assistance.

charred brook
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everything is correct because I used the program yesterday and today it no longer wants to work correctly, it is giving me this error

median solsticeBOT
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AI-generated Answer for coringa05931

I'm sorry to hear you're experiencing this issue. To help us investigate, could you please provide a screenshot of the error message you're encountering? Additionally, try testing the same audio file in a different project to see if the issue persists.

If the problem continues, please open a ticket via our ticket form so our support team can assist you more effectively.

charred brook
median solsticeBOT
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AI-generated Answer for coringa05931

I'm sorry to hear you're experiencing this issue. The error message you're seeing could be due to several reasons. Here are a few steps you can try to resolve it:

  1. Edit and Re-add: Make a small edit to the audio file or text and re-add it before attempting to create the audio again. This can sometimes restart the conversion process.

  2. Check Details: Ensure that the audio file and target language settings are correct. Sometimes, specific settings or files might cause issues.

  3. Provide More Information: If the problem persists, please provide additional details such as the model being used for conversion, whether a pronunciation dictionary is in use, and a sample of the text or audio file that triggers the error. This information can help us investigate further.

If you continue to face issues, please feel free to reach out with more details, and we'll do our best to assist you.

charred brook
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problem with voice cloning

median solsticeBOT
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AI-generated Answer for coringa05931

It sounds like you're experiencing an issue with the voice cloning feature. Please note that the free plan does not support voice cloning features. If you are on a paid plan and still encountering this issue, I recommend trying the following steps:

  1. Ensure your browser is up-to-date.
  2. Clear your browser's cache and cookies.
  3. Try using a different browser.
  4. Log out and log back into your account.

If the problem persists, please open a ticket via the ticket form for further assistance.

charred brook
median solsticeBOT
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AI-generated Answer for coringa05931

I'm sorry to hear you're experiencing issues with the voice cloning feature. Here are a few steps you can try to resolve the problem:

  1. Check Browser Settings: Ensure your browser is up-to-date and that it has access to your microphone. Clear your cache and cookies, and try using an Incognito window or a different browser.

  2. Audio Quality: Make sure the audio file you are uploading is of high quality, with minimal background noise and no reverb. The audio should feature a single speaker and be in the same language as the selected target language.

  3. Error Details: If the error persists, please provide more details about when exactly the error occurs. A screen recording of the issue can be very helpful for troubleshooting.

If these steps do not resolve the issue, please open a ticket via the ticket form for further assistance.

charred brook
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The problem persists with voice cloning in the free version

median solsticeBOT
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AI-generated Answer for coringa05931

I'm sorry to hear you're experiencing issues with the voice cloning feature. Here are some steps you can try to resolve the problem:

  1. Clear your browser cache and cookies.
  2. Try using a different browser (e.g., Microsoft Edge, Firefox, or Opera).
  3. Attempt the process on a different device, if available.
  4. Log out and log back in to your account.

If the issue continues, please open a ticket via the ticket form for further assistance.

charred brook
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I've already done this on Chrome and Microsoft Edge, and the problem persists

median solsticeBOT
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AI-generated Answer for coringa05931

I'm sorry to hear you're experiencing issues with the voice cloning feature. Here are some troubleshooting steps you can try:

  1. Clear your browser cache and cookies.
  2. Try using a different browser (you've already tried Chrome and Microsoft Edge, so you might want to try Firefox or Opera).
  3. Use a different device if available.
  4. Log out and log back into your account.

If the problem persists, please open a ticket via the ticket form for further assistance.

charred brook
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Do you need to check because yesterday it was working normally, today the problem started

median solsticeBOT
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AI-generated Answer for coringa05931

It sounds like you're experiencing an issue with the voice cloning feature. Here are a few steps you can try to resolve the problem:

  1. Log Out and Log Back In: Sometimes, simply logging out of your account and then logging back in can resolve issues.
  2. Clear Cache and Cookies: Clear your browser's cache and cookies to ensure there are no old files causing conflicts.
  3. Update Browser: Make sure your browser is up-to-date.
  4. Try a Different Browser: You've already tried Chrome and Edge, but you might also want to try Firefox or another browser.
  5. Check Browser Settings: Ensure that your browser settings allow pop-ups and that there are no extensions blocking the functionality.

If the problem persists after trying these steps, please open a ticket via the ticket form for further assistance.

charred brook
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You can do some tests with the voice clone function, and you will see that there is an error when you enter the target language and then load the voice file

median solsticeBOT
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AI-generated Answer for coringa05931

I'm sorry to hear you're experiencing issues with the voice cloning feature. For problems related to account, billing, payments, refunds, cancellations, or resetting professional voice clones, please open a ticket via our ticket form.

For the issue you're facing with the free version of the voice cloning feature, please try the following steps:

  1. Use Incognito Mode: Sometimes browser extensions can interfere. Try using an Incognito window.
  2. Clear Cache and Cookies: This can resolve many browser-related issues.
  3. Check Audio Quality: Ensure the audio file is of good quality, with minimal background noise and no reverb.
  4. Different Browser: You've already tried Chrome and Edge, which is great. If possible, try another browser as well.

If the problem persists, please provide more details about the specific step at which the error occurs, and consider creating a screen recording to assist with troubleshooting. This will help us better understand and resolve the issue.

charred brook
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The voice clone function has problems, we load the file, and when we choose any language, the program exits, and shows a message, oops, something went wrong, chrome and Microsoft edge, so the problem is in the ELEVENLABS program, please fix this problem urgently