#I recently upgraded to the Creator plan on ElevenLabs, which should allow me to create audio at 192

1 messages · Page 1 of 1 (latest)

sharp thunderBOT
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AI-generated Answer for daniel_75329

I'm sorry to hear that you're having trouble accessing the higher quality audio option on the Creator plan. According to the information provided, the Creator plan should indeed allow you to generate audio at 192 kbps via the API.

However, it's important to note that the higher quality audio (192 kbps) is also available via Projects. If you're trying to access this feature outside of the API or Projects, you might encounter some limitations.

If you've already contacted ElevenLabs support, they should be able to provide the most accurate assistance since they have access to your account details and can troubleshoot the issue directly.

In the meantime, you might want to double-check your subscription status and ensure that your upgrade to the Creator plan was successful. Also, make sure you're using the correct endpoints and settings in the API or the Projects feature to access the higher quality audio.

I hope this helps and that your issue gets resolved soon!

jagged coyote
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I checked already, subscription is fine, its creator plan, I also attempt to access this feature via Projects, as you can see from my screen shot again, that I am not allowed to use the 192kbps, also, I sent emails twice to Elevenlabs Help Support.... no answer so far!

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sharp thunderBOT
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AI-generated Answer for daniel_75329

I'm sorry to hear about the issue you're experiencing. Unfortunately, based on the information provided, I can't directly address your problem. However, I can tell you that the Creator plan does come with certain features and benefits. If you're having trouble accessing these, it's best to continue reaching out to ElevenLabs' support team. They should be able to assist you with your subscription and any features that come with it.

Remember, when you upgrade your subscription, any unused quota from your last subscription will roll over to the new plan. Also, you can downgrade your subscription at any point in time if you would like. When downgrading, it won’t take effect until the current cycle ends, ensuring that you won’t lose any of the monthly quota before your month is up.

I hope this helps and that your issue gets resolved soon!

jagged coyote
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I am currently working on an audiobook project titled Guardians of Time Balance and have been using your platform under the Creator subscription plan to produce audio files at a bitrate of 128Kbps. However, I recently learned that Findaway Voices requires a bitrate of 192Kbps for submission.
Given this requirement, I kindly ask if there is any possibility for your team to assist me in converting my existing 128Kbps audio files to the 192Kbps format. Your support in this matter would greatly help ensure that my project meets the necessary standards for distribution.
Thank you in advance for your consideration and assistance. I look forward to your response.

sharp thunderBOT
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AI-generated Answer for daniel_75329

According to the information available, the Creator plan on ElevenLabs does indeed support audio generation at 192kbps, but this is only available via the API. If you're using the Projects feature, the audio quality will be at 128kbps.

If you need to convert your existing 128kbps audio files to 192kbps, you might need to use an external tool or software as ElevenLabs does not provide a feature for this.

If you require further assistance or have specific requirements, you can reach out to the Enterprise Department of ElevenLabs via their webpage. They may be able to discuss a tailor-made plan that meets your specific needs.

jagged coyote
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you got their web page?