#11labs, the Philippine PVC production is not successful, does anyone know what the problem is?

1 messages · Page 1 of 1 (latest)

deft karmaBOT
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AI-generated Answer for lee009126

There could be several reasons why your Professional Voice Clone (PVC) production was not successful on ElevenLabs. Here are some possible scenarios:

  1. Verification Failure: If you fail all five of your verification attempts during the creation of your professional voice clone, you will have to reach out to support so they can look into it for you. If everything looks correct, they will remove the verification attempt and then you can redo the process from the start.

  2. Processing Issues: If your voice still shows the "Processing" status after more than an hour, it is likely that something has gone wrong, and you might need to remove your voice and restart the process.

  3. Fine-tuning Issues: Some voices fail during the fine-tuning process. If this happens, the status will show as "Delayed". This means that your Professional Voice Clone has re-entered the queue for fine-tuning. This is automatic and requires no action on your part. If your voice fails the fine-tuning process multiple times, the status will change to "Failed". Unfortunately, this means that you will need to remove your voice and restart the process.

  4. Data Issues: If your voice has already been tried multiple times and AI still cannot clone the data that you provided, there might be an issue with the dataset that the AI cannot resolve. You can try deleting the voice and uploading the data again, starting from the beginning.

Remember, when doing the verification, please be mindful of your setup. Make sure that your web browser is allowed to use your microphone and that you are not muted. Also, ensure that the recorded audio from your computer microphone sounds similar to the audio uploaded for cloning, without any background noise or other external audio interference.

If you continue to experience issues, it's best to reach out to ElevenLabs support for further assistance.

dark kiln
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How to contact customer support? I have tried all the methods you sent above, but still failed.

deft karmaBOT
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AI-generated Answer for lee009126

You can get in touch with ElevenLabs customer support in a few ways:

  1. If you have general inquiries, you can usually get answers by using the AI chatbot in the bottom right of the help center and filling in the request form.

  2. If you have a more specific question and need to get in contact with support directly, you can use the form here.

  3. If you want to speak to people over at the ElevenLabs community, you can join their Discord channel. This is recommended if you have API questions or just want to hang out!

If you have a question specifically about your account, please ensure that you contact them from the email associated with that account. Providing as much information as possible in your request will allow them to help you faster.

dark kiln
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I have tried all the methods you mentioned above, filled out the form to contact customer service, and they said they were fixing it, and I also joined this channel,

deft karmaBOT
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AI-generated Answer for lee009126

If you have already contacted customer support and they are working on your issue, the best course of action would be to wait for their response. They are the ones best equipped to handle specific issues related to the Professional Voice Clone production.

In the meantime, you could also try to verify your setup. Make sure that your web browser is allowed to use your microphone and that you are not muted. Also, ensure that the recorded audio from your computer microphone sounds similar to the audio uploaded for cloning, without any background noise or other external audio interference.

If you continue to have issues after trying these steps, please continue to communicate with the support team. They will be able to provide the most accurate assistance for your specific situation.

dark kiln
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Is there any human customer service that I can contact directly and communicate with online?

deft karmaBOT
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AI-generated Answer for lee009126

You can get in touch with ElevenLabs customer support in two ways:

  1. If you have general inquiries, you can usually get answers by using the AI chatbot in the bottom right of the help center and filling in the request form.
  2. If you have a more specific question and need to get in contact with support directly, you can use the form here.

Additionally, if you want to speak to people over at the ElevenLabs community, you can join their Discord channel. This is recommended if you have API questions or just want to hang out!

dark kiln
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I don't need an AI response, I need real online customer service. There is no problem with the audio sample. I have tried many times and there is no problem with the account, because other languages ​​can be uploaded normally, only Filipino cannot be uploaded, showing that the network server has an error

deft karmaBOT
#
AI-generated Answer for lee009126

You can get in touch with our customer support in two ways:

  1. If you have general inquiries you can usually get answers by using the AI chatbot in the bottom right of the help center and filling in the request form.
  2. If you have a more specific question and need to get in contact with support directly, you can use the form here.
  3. If you want to speak to people over at the ElevenLabs community, you can join our Discord channel. This is recommended if you have API questions or just want to hang out!

Please note that the support team will do their best to assist you, but response times may vary depending on the volume of inquiries.

dark kiln
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Can you help me contact professional customer service or online engineers?