#Hey I have uploaded a video to dubbing studio and now it is frozen. I can neither start a new proje

1 messages · Page 1 of 1 (latest)

grim spruceBOT
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AI-generated Answer for rawsedbawse9134

I'm sorry to hear that you're experiencing issues with the Dubbing Studio. Based on the information provided, it's not clear what the exact issue might be. However, there are a few general troubleshooting steps you can try:

  1. Try using a different browser and ensure that any ad-blockers or pop-up blockers are turned off. Some users have reported issues with certain browsers, and switching to a different one has resolved their problems.

  2. Ensure that you have selected the 'Create a Dubbing Studio' option when creating your dubbing project. The edit button, which allows you to manage and finalize your project, is only available when using Dubbing Studio.

If these steps don't resolve your issue, it might be a more specific problem that isn't covered in the information I have. In that case, I would recommend reaching out to the support team of the platform for further assistance.

static tusk
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When I went to a different browser the project was failed and the only option was to remove it though it took all my credits. How do I get them back as I was unable to even play this project

grim spruceBOT
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AI-generated Answer for rawsedbawse9134

I'm sorry to hear about the issue you're experiencing. Unfortunately, the information provided does not include specific steps on how to recover credits from a failed project. It might be best to reach out to ElevenLabs' support directly for assistance with this issue. They should be able to provide guidance on how to proceed and possibly restore your credits.

static tusk
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How can I contact them