#Good morning, can anyone help me? Yesterday after paying my first month I had about 25,000 characte

1 messages · Page 1 of 1 (latest)

tender jettyBOT
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AI-generated Answer for noessolotrading

Good morning! Your subscription automatically renews with each billing cycle and your characters reset. The unused quota does not roll over as it is a subscription-based service and the quota is an allotment for that month only.

The only time where the quota rolls over is if you upgrade your subscription in the middle of an ongoing cycle, in which case the remaining quota will be added to the new cycle.

If you believe there's been a mistake, I recommend reaching out to the support team for further assistance.

thin oasis
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Pero si he pagado por 100.000 tendre que usar los 100.000

tender jettyBOT
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AI-generated Answer for noessolotrading

Good morning! I understand your concern about the character count. Based on the information provided, every time you generate something, characters are deducted from your monthly quota. This includes changing the text and then regenerating, even in Projects or the Dubbing Studio.

If you've used all the characters in your monthly quota, you have the option to enable usage-based billing if you're on the Creator, Pro, or Scale plans. This allows you to pay for additional characters. The cost of usage-based billing depends on your tier:

  • Creator: $0.30/1000 characters
  • Pro: $0.24/1000 characters
  • Scale: $0.18/1000 characters.

Usage-based billing can be enabled from your Subscription page. Additional characters are billed at the end of the billing cycle, and when the outstanding balance exceeds 2 times the subscription price.

If you believe there's been a mistake in the character count, I recommend reaching out to the support team for further assistance.

thin oasis
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Necesito hablar con una persona , no con la IA

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esto es una verguenza