#Hello i wanna rquest the money refund. I thought i canceled my subscribtion but it not. I dont do a

1 messages · Page 1 of 1 (latest)

queen oceanBOT
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AI-generated Answer for mistoritto

I'm sorry to hear about your situation. If you want to request a refund, you are eligible if the request is filed within 14 days of payment and no character quota was used in the period for which you are seeking the refund.

To apply for a refund for your purchase, please contact support and someone from the team will get back to you shortly. In your request, please state the reasons for your refund.

As for the cancellation of your subscription, you can do it by following these steps:

  1. Log in to your account at https://elevenlabs.io
  2. Click on "My Account" in the bottom left, and then click "Subscription"
  3. Scroll down until you see the different plans. Click "Cancel Subscription" on your current plan. A new popup will appear to ask if you are sure you want to go ahead. Click "Confirm" to go ahead with it.

If your browser blocks the popup from appearing or a button from working, try a different browser. The browsers that generally work are Chrome, Edge, and Firefox.

If you still have issues, please contact support. When entering your details, make sure to include the email you currently use for your ElevenLabs account.

thorn flicker
queen oceanBOT
#
AI-generated Answer for mistoritto

I'm sorry to hear about your situation. Here's how you can request a refund:

You are eligible for a refund if a request is filed within 14 days of payment and no character quota was used in the period for which you are seeking the refund.

To apply for a refund for your purchase, please contact support and someone from the team will get back to you shortly. In your request please state the reasons for your refund.

As for the cancellation of your subscription, here's how you can do it:

  1. Log in to your account at https://elevenlabs.io
  2. Click on "My Account" in the bottom left, and then click "Subscription"
  3. Scroll down until you see the different plans. You can now select to either "Downgrade" to a lower plan or click "Cancel Subscription" on your current plan. If you click either of these, a new popup will appear to ask if you are sure you want to go ahead. Click "Confirm" to go ahead with it.

If you still have issues, please contact support. When entering your details, make sure to include the email you currently use for your ElevenLabs account.

thorn flicker
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i accepted cancel subscritption it worked?

queen oceanBOT
#
AI-generated Answer for mistoritto

To cancel your subscription, you need to follow these steps:

  1. Log in to your account at https://elevenlabs.io
  2. Click on "My Account" in the bottom left, and then click "Subscription"
  3. Scroll down until you see the different plans. You can now select to either "Downgrade" to a lower plan or click "Cancel Subscription" on your current plan. If you click either of these, a new popup will appear to ask if you are sure you want to go ahead. Click "Confirm" to go ahead with it.

Please note that sometimes your browser might block the popup from appearing or a button from working. In this case, try a different browser. The browsers that generally work are Chrome, Edge, and Firefox.

If you still have issues, please contact support. When entering your details, make sure to include the email you currently use for your ElevenLabs account.

After you have successfully cancelled your subscription, you can request a refund. You are eligible for a refund if a request is filed within 14 days of payment and no character quota was used in the period for which you are seeking the refund. To apply for a refund, please contact support and someone from the team will get back to you shortly. In your request please state the reasons for your refund.

thorn flicker
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can i contact with any support?