AI-generated Answer for alex_earthship
It seems like there might be an issue with your account, as normally your character quota should reset with each new billing cycle. When your subscription renews, your characters should also reset.
However, if you've enabled usage-based pricing and have gone over your character limit, you will be billed for the additional characters at the end of the billing cycle. If the outstanding balance exceeds 2 times the subscription price, you will be immediately charged for this outstanding “usage-based” balance, as well as for the price of your new chosen subscription plan.
If you're still having trouble, it might be best to contact customer support for further assistance.
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