#Hi, I've got a batch of 12 dubs that keep getting "Download Cancelled". Tried different browsers an
1 messages · Page 1 of 1 (latest)
cedar adderBOT
AI-generated Answer for gotenks
I'm sorry to hear about the trouble you're experiencing with downloading your dubs. As for your question about refunding credits, the policy is that charges are made per-request, not per-download. This means that every time you click 'Generate', you incur the character cost of your request.
However, if you believe you've been charged by mistake or the requested file was never fetched even though you've been charged, you should reach out to the ElevenLabs team at team[at]elevenlabs[dot]io. They should be able
References
Title: Dubbing – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/23795005622929-Dubbing
Title: Why can't I download my dubs? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24777845938065-Why-can-t-I-download-my-dubs
Title: What happens to my dubs if I downgrade my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24777865006481-What-happens-to-my-dubs-if-I-downgrade-my-subscription
Title: Why can't I download my Projects or Dubbing? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/19572997055633-Why-can-t-I-download-my-Projects-or-Dubbing
Title: Cancelation & Refunds – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/24487543111185-Cancelation-Refunds
Title: Pricing | ElevenLabs
Path: https://elevenlabs.io/pricing
Title: Pricing | ElevenLabs
Path: https://elevenlabs.io/pricing
Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms
Title: What happens when I run out of characters? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14668178389265-What-happens-when-I-run-out-of-characters
long axle
Well, I wasn't charged by mistake. After creation these 12 dubs will not download. I don't believe this to be user error. Since I made 12 of the exact same ones and they download fine.
cedar adderBOT
AI-generated Answer for gotenks
I understand your frustration. If you're having trouble downloading your dubs, it's recommended to try using a different browser and turning off ad-blockers and pop-up blockers. Some users have reported issues with the browser Brave, but switching to a different browser has resolved the issue in most cases.
As for the refund, you are eligible for a refund if a request is filed within 14 days of payment and no character quota was used in the period for which you are seeking the refund. If you want to apply for a refund for your purchase, please contact support and someone from the team will get back to you shortly. In your request, please
References
Title: What happens to my dubs if I downgrade my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24777865006481-What-happens-to-my-dubs-if-I-downgrade-my-subscription
Title: Dubbing – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/23795005622929-Dubbing
Title: Dubbing – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/23795005622929-Dubbing
Title: Why can't I download my dubs? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24777845938065-Why-can-t-I-download-my-dubs
Title: What happens to my Projects and Dubs if I downgrade my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/22692335339153-What-happens-to-my-Projects-and-Dubs-if-I-downgrade-my-subscription
Title: Cancelation & Refunds – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/24487543111185-Cancelation-Refunds
Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms
Title: What happens to my Projects if I downgrade my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/22692335339153-What-happens-to-my-Projects-if-I-downgrade-my-subscription
Title: How can I request a refund? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/13540796654993-How-can-I-request-a-refund
long axle
How do I contact support?
cedar adderBOT
AI-generated Answer for gotenks
To contact support, you can visit this link: contact support. Someone from the team will get back to you shortly. When you make your request, please state the
References
Title: Dubbing – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/23795005622929-Dubbing
Title: Why can't I download my dubs? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24777845938065-Why-can-t-I-download-my-dubs
Title: What happens to my dubs if I downgrade my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24777865006481-What-happens-to-my-dubs-if-I-downgrade-my-subscription
Title: Cancelation & Refunds – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/24487543111185-Cancelation-Refunds
Title: Dubbing – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/23795005622929-Dubbing
Title: How can I request a refund? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/13540796654993-How-can-I-request-a-refund
Title: Why can't I download my Projects or Dubbing? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/19572997055633-Why-can-t-I-download-my-Projects-or-Dubbing
Title: Terms of Service | ElevenLabs
Path: https://elevenlabs.io/terms
Title: What happens to my Projects and Dubs if I downgrade my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/22692335339153-What-happens-to-my-Projects-and-Dubs-if-I-downgrade-my-subscription
long axle
Thank you.