#Good evening, I canceled my subscription but my card is being charged.

1 messages · Page 1 of 1 (latest)

median owlBOT
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AI-generated Answer for g.omes

Good evening! This situation can occur when a subscription is cancelled too late. When you initiate a cancellation, it doesn't take effect immediately. Instead, it cancels the subscription at the end of the current billing cycle. This approach is designed to prevent users from losing any unused subscription time simply because they cancelled early.

However, if you cancel the subscription after the current cycle ends, even if the new invoice hasn't been paid yet, the new cycle has already begun. In this case, the system will not cancel the subscription until the end of the new cycle. This could be why you're seeing a payment attempt after

References

Title: Why am I getting a payment attempt after cancelling my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14947347817489-Why-am-I-getting-a-payment-attempt-after-cancelling-my-subscription

Title: Cancelation & Refunds – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/24487543111185-Cancelation-Refunds

Title: Pricing | ElevenLabs
Path: https://elevenlabs.io/pricing

Title: Pricing | ElevenLabs
Path: https://elevenlabs.io/pricing

Title: How can I remove my card from my profile? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/15993181040273-How-can-I-remove-my-card-from-my-profile

Title: Payment & Billing – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/24487500797329-Payment-Billing

Title: Account – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/categories/23811303223569-Account

Title: How do I downgrade or cancel my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/24489536934673-How-do-I-downgrade-or-cancel-my-subscription

Title: Account – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/14162661523985-Account

Title: How can I downgrade to the free tier? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14129501121041-How-can-I-downgrade-to-the-free-tier

timid pendant
#

The issue is that I canceled my subscription in the middle of the month and you still didn't cancel, I want to cancel