#ElevenLabs ask me to pay twice for one month

1 messages · Page 1 of 1 (latest)

rotund mulch
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Hello, I was using ElevenLabs with the Creator plan. I paid my bill for this month and then I realized just after that there is some features that I want to use from the Pro plan. I upgraded to Pro plan and then it asked 118$ even though I just paid 22$ few minutes ago.
I need fast help because I'm depending on it professionaly. Thanks

sturdy sealBOT
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Hello, oceraar

Unfortunately, you will have to contact elevenlabs support to get this resolved, you can create a ticket using this button.
orchid mantle
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Hello! Sorry for any misunderstanding. You need to pay for each tier. Any unused characters roll over.