#my account got flagged even though i bought a subscription, didn't use any free trials
1 messages · Page 1 of 1 (latest)
cunning gullBOT
AI-generated Answer for muffets_
I'm sorry to hear about the issue you're facing. According to the information provided, the system flags accounts for unusual activity, which usually means that it has detected more than one free account on the same IP address. However, it's mentioned that paying users are never flagged for unusual activity.
This could mean that you are using a VPN and have shared the same IP as someone else who has an account. It could also mean that someone in your household, school, or office has also created a free account, or that you might be using a mobile network where each device is assigned a temporary IP address from a pool of available addresses which can cause these types of issues.
If you're sure that none of these scenarios apply to you, it might be best to reach out to support directly for further assistance.
References
Title: What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/19038821127569-What-does-Unusual-activity-detected-Free-Tier-usage-disabled-If-you-are-using-proxy-VPN-you-might-need-to-purchase-a-paid-plan-to-not-trigger-our-abuse-detectors-mean
Title: Account – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/14162661523985-Account
Heading ID: N/A
Heading Value: What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? When using the free tier, you might encounter a message like this if the abuse system has detected any unusual activity. Unu... * Updated 3 months ago
Heading Slug: what-does-unusual-activity-detected-free-tier-usage-disabled-if-you-are-using-proxy-vpn-you-might-need-to-purchase-a-paid-plan-to-not-trigger-our-abuse-detectors-mean-when-using-the-free-tier-you-might-encounter-a-message-like-this-if-the-abuse-system-has-detected-any-unusual-activity-unu-updated-3-months-ago
Title: Why am I getting a payment attempt after cancelling my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14947347817489-Why-am-I-getting-a-payment-attempt-after-cancelling-my-subscription
Title: Why did I not get the first-month off coupon? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/23196176493201-Why-did-I-not-get-the-first-month-off-coupon
Title: Pricing | ElevenLabs
Path: https://elevenlabs.io/pricing
Heading ID: N/A
Heading Value: At which point in time can I cancel my subscription?
Heading Slug: at-which-point-in-time-can-i-cancel-my-subscription
Title: Pricing | ElevenLabs
Path: https://elevenlabs.io/pricing
Heading ID: N/A
Heading Value: Do you have a pay as you go option?
Heading Slug: do-you-have-a-pay-as-you-go-option
Title: What happens to my quota when I upgrade or downgrade the subscription plan? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/13416127759121-What-happens-to-my-quota-when-I-upgrade-or-downgrade-the-subscription-plan
Title: Can users have more than one account? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/13313385168273-Can-users-have-more-than-one-account
tidal prism
i wasn't using a free tier...