#My account has been suspended perhaps because I used a VPN from my reading of some of the causes.

1 messages · Page 1 of 1 (latest)

limber sorrelBOT
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AI-generated Answer for nyoka0012

I'm sorry to hear about the issue you're facing. According to the information provided, if your account has been flagged for unusual activity, such as using a VPN which shares the same IP address with other users, the free tier usage is disabled. This is a measure to prevent abuse of the system.

There are two ways you can avoid this issue:

  1. Buy a subscription: All paid subscriptions are immune to this error as it is only triggered on free tiers. The first month on the starter tier is only $1, providing you with additional features compared to the free tier. This allows you to thoroughly evaluate the system and its capabilities.

  2. Use a unique IP: You can still use a unique IP that has not been flagged by the abuse system, which will again circumvent this issue.

Unfortunately, once the account has been flagged, there's nothing that can be done to unflag it. If you continue to experience issues, you may need to reach out to support directly for further assistance.

References

Title: What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/19038821127569-What-does-Unusual-activity-detected-Free-Tier-usage-disabled-If-you-are-using-proxy-VPN-you-might-need-to-purchase-a-paid-plan-to-not-trigger-our-abuse-detectors-mean

Title: Why did I not get the first-month off coupon? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/23196176493201-Why-did-I-not-get-the-first-month-off-coupon

Title: Why am I getting a payment attempt after cancelling my subscription? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/14947347817489-Why-am-I-getting-a-payment-attempt-after-cancelling-my-subscription

Title: Can users have more than one account? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/13313385168273-Can-users-have-more-than-one-account

Title: Website – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/categories/23811303223569-Website

Title: Accounts – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/sections/14162661523985-Accounts

Title: Do you restrict access to the service and platform for any specific countries? – ElevenLabs
Path: https://help.elevenlabs.io/hc/en-us/articles/22497891312401-Do-you-restrict-access-to-the-service-and-platform-for-any-specific-countries

young stag
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I can't even buy the paid version. When I try, they keep telling me oops client site error, what should I do?