#I have not received a Payout

1 messages · Page 1 of 1 (latest)

long basalt
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Pls remove all these images

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You are sharing your personal information @fathom gate

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@worthy sluice You are revealed your personal information, you should remove them immediately..

worthy sluice
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I wondered if You would please delete my current card, as it was virtual and has a new number now. I can link my bank account instead. I can’t find the original number for it.

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Ok

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I need help resetting my stripe account please

long basalt
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Sorry but you'll need to do that yourself though your Stripe account..

worthy sluice
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I don’t have the card

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It says to contact support -does that mean stripe support?

long basalt
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I'm guessing the part you see at the bottom is just general and not for this particular page..

worthy sluice
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Ok, I’ll try again, thank you

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Ok, I spoke with Stripe. They don’t even show an active 11 labs account for me. I’m not sure what to do at this point.

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The card listed requires confirmation before I change it, but stripe says I have no ElevenLabs account with them so they can not assist.

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I used the link on the ElevenLabs stripe payment set up page, just to be clear. Ugh 😑

long basalt
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Okay then probably the ElevenLabs support team should be your next step..