AI-generated Answer for gemmine
I'm sorry to hear about the issues you're experiencing. To request a refund for your purchase, you can contact the support team through the form here. In your request, please state the reasons for your refund. Someone from the support team will get back to you shortly.
Regarding the issue with incomplete downloads, each time you press "generate" on the website, you will be deducted quotas since the servers need to spin up and the audio needs to be generated. There's currently no way to preview generations without deducting quota. However, when using Projects, you can regenerate only specific paragraphs you are unhappy with and do not need to regenerate the whole text.
If you're on the 'Creator' plan and above, the service lets you go over the character limit specified in your subscription plan. This is done through “usage-based” billing in your subscription page, which offers a fixed price for each additional 1000 characters over your limit. The additional characters are billed at the end of the billing cycle, and when the outstanding balance exceeds 2 times the subscription price.
I hope this information helps, and I encourage you to reach out to the support team for further assistance.
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