AI-generated Answer for ittorchicer
Answer: I understand your concern and the urgency of your situation. However, the message you received about being logged in on multiple accounts on the same IP is an automatic response triggered by our system's detection of unusual activity. This doesn't necessarily mean that you have multiple accounts, but it could mean that you are using a VPN and have shared the same IP as someone else who has an account, or that someone in your household, school, or office has also created a free account.
Unfortunately, there is nothing we can do once the account has been flagged. The only way to avoid triggering the system when something like this happens is to buy a paid subscription, as paying users are never flagged for unusual activity. This is a limitation we have had to impose on the free accounts to avoid abuse.
Alternatively, you can still use a unique IP that has not been flagged by the abuse system, which will again circumvent this issue.
I apologize for the inconvenience and appreciate your understanding in this matter. As you have already submitted a request through the support page, our team will get back to you as soon as possible within 1-2 business days.
jade onyx
cloud acorn